Emma Lyons

• Trained staff, delegated tasks, and supported daily operations.

• Handled store open/close duties and accurate cash reconciliation.

• Resolved customer issues, boosting satisfaction and retention.

• Enforced policies, safety, and cleanliness standards.

• Managed staffing and resources during peak times.

• Improved efficiency through scheduling and team support.

• Bridged communication between staff and management.

• Reduced turnover by fostering a positive work environment.

• Maintained accurate POS transactions and workflow quality.

• Maintained clean, organized, and safe work areas to support efficiency.
• Learned tasks quickly and adapted to busy periods and staffing gaps.
• Provided fast, accurate service to support team success and customer satisfaction.
• Built strong relationships with coworkers, managers, and customers.
• Operated registers and handled payments with accuracy.
• Worked various stations to meet production goals and ensure coverage.
• Resolved customer complaints professionally and effectively.
• Helped train and onboard new team members on procedures and safety.
• Delivered excellent service through active listening and problem-solving.
• Promoted a positive work environment through teamwork and professionalism.

• Maintained productive, efficient approach to all tasks.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
• Monitored and verified merchandise for proper prices and labels.
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Ensured compliance with health and safety regulations, conducting regular checks and staff training.
• Fostered positive work environment, leading by example and offering support to team members as needed.

Summer Volunteer program:

• Supported training sessions for incoming barn staff.

• Maintained hygiene standards for horse grooming and care.

• Maintained cleanliness standards.

Maintained barn safety standards according to regulations.

• Rode additional horses to support exercise need & rehabilitation efforts.

• Supported the creation and execution of lesson plans.

• Maintained feed room organization to guarantee accurate medication allocation for horses.

• Administered medication to horses with precision.

• Supported barn owner and manager.

Pursued degree with the intention of advancing into a Bachelor's program in Forensic Science following completion of Police Academy training