Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Mack

Lansing

Summary

Highly motivated woman entering the field of Information Technology, ready to make an impact. A good leader and team player with various talents. A determined and passion-driven woman who loves to constantly learn.

Overview

3
3
years of professional experience

Work History

Receptionist/Tech Group Leader

StoryPoint Senior Living
Rockford
11.2025 - Current
  • Maintained a clean and organized reception area for all guests.
  • Greeted residents and visitors warmly at the front desk.
  • Answered phone calls and directed inquiries to appropriate staff.
  • Handled incoming mail and packages for residents promptly.
  • Informed visitors about community events and services to enhance their experience.
  • Coordinated inter-departmental communication to streamline service delivery.
  • Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.

Legislative Ambassador

American Cancer Society, ACS
Lansing
09.2022 - Current
  • Engaged community members in cancer awareness initiatives, increasing participation in educational programs.
  • Developed informative materials to effectively communicate vital cancer resource information.
  • Fostered relationships with stakeholders, enhancing community partnerships and support service outreach.
  • Represented the Ambassador in a professional manner at all times.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.
  • Participated in forums and workshops, representing the Ambassador's interests and initiatives.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT

Skills

  • Technical support
  • Customer service
  • Information technology
  • Data protection
  • Data analysis
  • Project management
  • Document management
  • Documentation
  • Data inputting
  • Tech-Savvy
  • Office management
  • Multitasking
  • Community engagement

Languages

Chinese (Mandarin)
Limited
Swedish
Professional

Timeline

Receptionist/Tech Group Leader

StoryPoint Senior Living
11.2025 - Current

Legislative Ambassador

American Cancer Society, ACS
09.2022 - Current

Bachelor of Science - Information Technology

Western Governors University
Emma Mack