Emma Madden
Boulder,CO
Summary
Detail-oriented, organized and meticulous employee with experience in event coordination, retail sales, and restaurant management. Highly experienced with international travel, having visited over 40 countries. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Passionate about entering into the world of Motorsport.
Overview
5
5
years of professional experience
Work History
Freelance Web Design
Self-employed
04.2023 - Current
- Work with clients to generate web page layouts that incorporate branding, search engine optimization, and highlight products and services.
- Ability to develop responsive, user-friendly webpages capable of driving increased traffic and engagement.
- Development of computer literacy skills.
- Experience with Squarespace, Showit, and WordPress.
- Collaborate with clients to create visually appealing representations of abstract ideas.
- 100% customer satisfaction rate.
Salesperson
Hanalei Surf Company
04.2022 - 12.2023
- Provide excellent customer service and assist customers in finding the perfect products for their needs
- Developed relationships with clients for increased loyalty and repeat business.
- Highly organized and efficient, ensuring that the store is well-maintained
- Utilized marketing background to help increase customer engagement and interaction with new product launches and upcoming sales through social media.
Floor Manager and Event Coordinator
Mateo Provencal Restaurant
04.2019 - 07.2021
- Work closely with the general manager to complete tasks such as payroll, scheduling, hiring, and dismission of employees
- Key communication link between the front-of-house staff and the owner and general manager
- Responsible for contact with groups and agencies to plan private events hosted by the company
- Oversee the planning and execution of all events at the company including guestlist planning, catering, staff coordination, and transportation coordination
- Ability to keep a calm and level head in a high-pressure environment
- Ability to curate a positive team culture through the responsibility of training and supervising new employees to ensure they are held to the standards of the company.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Education
Associate Research Member -
Keble College, University of Oxford
Master of Science - Development And International Business
Queen Mary University of London
09.2022
Bachelor of Science - Marketing And International Business
University of Colorado
12.2020
Skills
- Customer Service
- Microsoft Office, PowerPoint, Excel
- High Computer Literacy
- Project Management
- Hospitality
- Event Planning
- Client Relationship Development
- Detail Oriented
- Documentation Preparation
- Travel Arrangements
Hobbies and Interests
- Wellness, Health and Fitness
- Freediving
- Travel - 41 countries
- Motorsport
Timeline
Freelance Web Design
Self-employed
04.2023 - Current
Salesperson
Hanalei Surf Company
04.2022 - 12.2023
Floor Manager and Event Coordinator
Mateo Provencal Restaurant
04.2019 - 07.2021
Associate Research Member -
Keble College, University of Oxford
Master of Science - Development And International Business
Queen Mary University of London
Bachelor of Science - Marketing And International Business
University of Colorado
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