Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Marroquin

Amarillo,TX

Summary

Vigilant Accounts Payable Clerk with 2 years of experience working with 10 accounts. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.

Overview

11
11
years of professional experience

Work History

Accounts Payable Clerk

Affiliated Foods Inc.
03.2019 - 03.2021
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
  • Reached out to vendors and customers to verify information and follow up on client issues.

Site Coordinator

Maverick Boys And Girls Club
02.2014 - 03.2019
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Developed strong relationships with staff, ensuring timely completion of tasks and adherence to guidelines.
  • Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
  • Supervised crew of over 30 employees.
  • Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
  • Accurately documented all onsite issue using Software.
  • Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
  • Recruited volunteers to assist with fundraising and community outreach.
  • Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.

Customer Service Representative

Sitel
08.2010 - 12.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Diploma -

Hereford High School
Hereford, TX
05.2001

Skills

  • Data Entry
  • Accounts Payable
  • Invoice Processing
  • Vendor invoice processing
  • Bill payment
  • Statement Review
  • Accounts Payable Software
  • Professionalism and Ethics
  • General accounting
  • Payment verification
  • Confidentiality handling
  • Payment Processing
  • Vendor Relations
  • Attention to Detail
  • Time Management
  • Customer Relations

Languages

Spanish
Limited Working

Timeline

Accounts Payable Clerk

Affiliated Foods Inc.
03.2019 - 03.2021

Site Coordinator

Maverick Boys And Girls Club
02.2014 - 03.2019

Customer Service Representative

Sitel
08.2010 - 12.2013

Diploma -

Hereford High School

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Emma Marroquin