Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Emma Martin

Sparks,NV

Summary

Highly qualified and results- driven professional, demonstrating solid interpersonal communication, and problem solving skills. Adept at providing exemplary customer service , coaching and mentoring employees, and achieving all company goals and objectives. Energetic and goal- oriented with an impressive performance record, and well rounded background in optimizing employee performance. Currently seeking a position which will utilize all skills, abilities, and area's of expertise.

Overview

7
7
years of professional experience

Work History

General Manager

Massage Envy
01.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.

Assistant Manager

Massage Envy
07.2019 - 01.2021
  • Mentored and motivated team members to efficiently achieve challenging business sales goals
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Maintained well-controlled business inventory by enforcing solid monitoring and management structures.
  • Trained new staff members
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for employment within the company

Front Desk Associate

Massage Envy
07.2018 - 01.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out process making sure they always have a uplifting and positive experience
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Maintained cleanliness and organization of front desk area.
  • Answered guest questions and referred to local points of interest.
  • Performed basic daily bookkeeping tasks.
  • Work well under pressure and multi tasking
  • Created multiple organization sheets to help enforce a clean and organized work environment.

Sales Associate

Kay Jewelers
10.2016 - 06.2018
  • Met incoming customers and provided immediate assistance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Met the daily, weekly and monthly sales goals.

Education

Esthetician

Marinello School of Beauty
Santa Clara, CA
06.2011

High School Diploma -

San Lorenzo Valley High School
Felton, CA
06.2007

Skills

  • Staff Management
  • Consulting
  • Employee scheduling
  • Inventory
  • Microsoft teams
  • Business planning
  • Microsoft Excel
  • Microsoft Outlook
  • Google Docs
  • Profit and Loss
  • Business Management Principles

Timeline

General Manager

Massage Envy
01.2021 - Current

Assistant Manager

Massage Envy
07.2019 - 01.2021

Front Desk Associate

Massage Envy
07.2018 - 01.2019

Sales Associate

Kay Jewelers
10.2016 - 06.2018

Esthetician

Marinello School of Beauty

High School Diploma -

San Lorenzo Valley High School

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Emma Martin