Summary
Overview
Work History
Education
Timeline
Generic

Emma Martin

Ball Ground,GA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

4
4
years of professional experience

Work History

Sales

Coffee Ambassador
Canton, GA
09.2023 - Current
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided personalized service to build relationships with customers.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Acquired new customers and identified unique needs to deliver relevant products.
  • Maintained accurate records of customer interactions and transactions.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Contacted new and existing customers to outline benefits of products.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Fostered relationships with customers to expand customer base and retain business.
  • Adhered to company initiatives and achieved established goals.
  • Used CRM database to track referral and appointment data.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.

Department Lead

Kroger/Starbucks
Canton, GA
05.2023 - 01.2024
  • Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Managed effective stock rotation and inventory placement.
  • Provided training and guidance to new employees on policies and procedures.
  • Monitored employee performance and provided feedback to ensure job expectations were met.
  • Put together special displays and coached employees on latest promotions.
  • Utilized pre-determined corporate plans to merchandise new products.
  • Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
  • Resolved customer complaints in a timely manner by identifying root causes of issues.
  • Oversaw department schedule, projects and quality standards.
  • Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
  • Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
  • Reviewed time sheets for accuracy prior to submitting them for payroll processing.
  • Developed and implemented departmental policies and procedures.

Shift Manager

Fuegostore
Marblehill, GA
05.2020 - 05.2023
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Taught staff upselling techniques to meet revenue targets.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Documented receipts, employee hours and inventory movement.
  • Reinforced rules to promote superior employee performance.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.

Shift Manager

Dunkin' Donuts
Canton, GA
10.2021 - 04.2022
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.

Education

High School Diploma -

Creekview High School
Canton, GA
05-2022

Business Management

Chattahoochee Technical College
Jasper, GA

Timeline

Sales

Coffee Ambassador
09.2023 - Current

Department Lead

Kroger/Starbucks
05.2023 - 01.2024

Shift Manager

Dunkin' Donuts
10.2021 - 04.2022

Shift Manager

Fuegostore
05.2020 - 05.2023

High School Diploma -

Creekview High School

Business Management

Chattahoochee Technical College

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Emma Martin