Emma Martin
Fort Myers,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships with clients and co-workers and exceeding goals. Dependable employee seeking opportunity to expand skills and grow as a person. Constantly seeking to contribute to company success. Considered hardworking, ethical, and detail-oriented. Willing to take on any task to support team and help business succeed. Never backing down from a challenge, and welcome pressure with enthusiasm. Capable of identifying short-comings and eager for growth.
Overview
4
4
years of professional experience
Work History
Account Manager
FrankCrum
01.2021 - 06.2022
- Supported lead-generation campaigns executed by marketing departments
- Drove revenue growth through account profitability and customer satisfaction
- Cultivated and maintained strong business relationships with new and existing accounts
- Developed trusting rapport with recurring clients to reinforce brand loyalty and encourage continued patronage
- Managed, reviewed and delivered client solutions for different needs
- Used cross-selling and upselling to boost value of customer purchases
- Handled customer complaints following company procedure
- ERTC filings, which included assisting completion of Form 7200s and 941-X, on behalf of current clients
- Set up Worker's Compensation codes and adding States to the clients' policies per request
- Addressed customer inquiries and concerns using extensive product knowledge.
Client Success & Project Manager
Mawer Capital
- Directed staff management, task delegation, merchandising and customer service
- Sold upgrades and renewals to current clients
- Collected referrals from current clients to then sell to high ticket programs
- Managed daily workloads by organizing effective schedules and delegating tasks
- Met customer demands by tracking market changes and adapting strategies to match
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Identified issues and implemented prompt and successful solutions to eliminate backlog and maximize workflows
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Cross-sold different programs including upgrading and renewals
- Selling and handling referrals.
Success Coordinator
Funnels
01.2020 - 01.2021
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Sold products to customers during routine service calls using strong cross-selling abilities
- Referred unresolved customer grievances to designated departments for further investigation
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Updated records with all interactions and customers transactions
- Met inbound customer needs while maintaining strict performance targets
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Ensured members with a safe, judgment free environment
- Made our environment home for each individual that came through our doors
- Approached and solved work problems with initiative and sound judgment
- Navigated clients through their individual programs, guiding them to success with efficiency and intentionality
- Promoted first-rate growth standards and held clients accountable to the promises they made to themselves
- Planned, administered, and controlled client's individual paths; never believing in 'cookie-cutter' formats - understood each client as an individual and met their needs accordingly
- Facilitated communication and collaboration between instructional staff for optimal student learning
- First and foremost, delivered exceptional client relations by putting my clients' best interest before anything else and ensuring they felt valued, respected, and cared for
- Managed faculty with individual appointments and performance monitoring.
Sales & Client Manager
OrangeTheory Fitness
09.2018 - 01.2020
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans
- Sold products to customers during routine service calls using strong cross-selling abilities
- Referred unresolved customer grievances to designated departments for further investigation
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Updated records with all interactions and customers transactions
- Met inbound customer needs while maintaining strict performance targets
- Avoided revenue losses with diligent attention to customers' needs and complaints
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Ensured members with a safe, judgment free environment
- Made our environment home for each individual that came through our doors
- Approached and solved work problems with initiative and sound judgment.
Education
Associate of Arts - Accounting
Hillsborough Community College
Tampa, FL07.2024
Skills
- Social Media Expertise
- Exceptional communication
- Systems and automations
- Forward thinking
- Compassionate
- Task prioritization
- Team and culture building
- Leadership
- Sales
- Client relationship building
Timeline
Account Manager
FrankCrum
01.2021 - 06.2022
Success Coordinator
Funnels
01.2020 - 01.2021
Sales & Client Manager
OrangeTheory Fitness
09.2018 - 01.2020
Client Success & Project Manager
Mawer Capital
Associate of Arts - Accounting
Hillsborough Community College
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