Emma Martin
Seattle,WA
Summary
Dedicated and detail-oriented Housekeeping and Laundry Attendant Manager with over 10 years of experience in maintaining high standards of cleanliness and efficiency in hospitality and residential environments. Proven track record of managing housekeeping teams, streamlining laundry operations, and ensuring exceptional guest and resident satisfaction. Skilled in staff training, inventory management, and upholding safety and sanitation protocols. Adept at optimizing workflows, enhancing service quality, and fostering a collaborative work environment. Committed to delivering top-notch service while maintaining a clean, safe, and welcoming atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeping and Laundry Attendant Manager
brookedale senior livign
Alderwood , WA
03.2024 - Current
- Team Management: Supervise and lead a team of laundry attendants and housekeepers, providing guidance, training, and support. Ensure all team members are following established procedures and meeting performance expectations.
- Operational Oversight: Oversee the daily operations of the laundry and housekeeping departments, ensuring that all tasks are completed efficiently and to the required standards. Coordinate the workflow between the two departments to maximize productivity.
- Quality Control: Regularly inspect laundered items and cleaned areas to ensure they meet the property’s quality standards. Implement corrective measures when necessary and conduct performance evaluations for staff.
- Inventory Management: Monitor and manage inventory levels for laundry supplies, linens, and cleaning products. Order supplies as needed and ensure proper storage and handling of materials.
- Scheduling: Create and manage work schedules for laundry attendants and housekeeping staff, ensuring adequate coverage during peak times and special events.
- Maintenance Coordination: Ensure that laundry machines, cleaning equipment, and other tools are maintained in good working order. Coordinate with the maintenance department for any repairs or servicing required.
- Budget Management: Manage the budget for the laundry and housekeeping departments, controlling costs while maintaining high standards of service. Analyze operational data to identify areas for cost-saving or efficiency improvements.
- Safety and Compliance: Ensure that all operations comply with health and safety regulations, including OSHA standards. Provide training on the safe handling of chemicals, equipment, and emergency procedures.
- Guest Interaction: Address guest concerns related to laundry and housekeeping services. Ensure that any special requests or issues are resolved promptly and professionally.
Maintenance Supervisor for the Painting Room
Brookedale Senior Living
Renton, WA
06.2019 - 07.2024
- Program Development: Plan, develop, and implement a diverse range of activities and programs tailored to the interests and abilities of the residents.
- Team Leadership: Supervise and support a team of activities staff and volunteers. Provide training, guidance, and performance evaluations to ensure high-quality delivery of programs and services.
- Resident Engagement: Regularly interact with residents to gather feedback on activities, assess their needs, and encourage participation. Create a welcoming atmosphere that promotes social interaction and active engagement.
- Facility Management: Ensure that the activity room is clean, organized, and equipped with all necessary materials and equipment. Regularly inspect the facility and address any maintenance needs or safety concerns.
- Special Requests: Handle special cleaning requests, such as extra linens or additional room services, as needed.
- Room Cleaning.
- Inventory Management.
Laundry Attendent Manager
greenlake living
Renton, WA
08.2021 - 02.2023
- Team Management: Supervise and lead a team of laundry attendants and housekeepers, providing guidance, training, and support. Ensure all team members are following established procedures and meeting performance expectations.
- Operational Oversight: Oversee the daily operations of the laundry and housekeeping departments, ensuring that all tasks are completed efficiently and to the required standards.
- Quality Control: Regularly inspect laundered items and cleaned areas to ensure they meet the property’s quality standards.
- Inventory Management: Monitor and manage inventory levels for laundry supplies, linens, and cleaning products.
- Maintenance Coordination: Ensure that laundry machines, cleaning equipment, and other tools are maintained in good working order. Coordinate with the maintenance department for any repairs or servicing required.
- Safety and Compliance: Ensure that all operations comply with health and safety regulations, including OSHA standards. Provide training on the safe handling of chemicals, equipment, and emergency procedures.
Education
High School Diploma -
Escuela En Honduras
Tegucigalpa, HondurasSkills
- Attention to Detail
- Time Management
- Customer Service
- Multitasking
- team work
- physical stamina
- Organizational Skills
- server
- helped caregiver with patients
Certification
- Certificate of completion for vaccines education and awareness on April 7, 2021
- Certificate for dementia care training on May 5, 2024
- Certificate for caring for the caregivers UADC/dementia care training may 5, 2024
- Certificate of completion for communicating with residential UADC/ dementia care training may 5, 2024
- Certificate of completion for carpet and hard for maintenance on May 6, 2024
- Certificate of completion for safely you introduction on May 6, 2024
- Certificate for mental health specialty training on May 21, 2024
- Certificate for dementia specialty training on May 23, 2024
- Certificate for Alzheimer's disease on May 5, 2024
- Certificate for ergonomics protocol on May 5, 2024
- Certificate for medication overview on for April 4, 2024
- Certification for infection control on April 21, 2024
Languages
Spanish
Professional
English
Professional
Timeline
Housekeeping and Laundry Attendant Manager
brookedale senior livign
03.2024 - Current
Laundry Attendent Manager
greenlake living
08.2021 - 02.2023
Maintenance Supervisor for the Painting Room
Brookedale Senior Living
06.2019 - 07.2024
High School Diploma -
Escuela En Honduras
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