Emma Martin
Wilmington,NC
Summary
Dynamic professional with extensive experience in staff training and customer service, notably as Head Manager Lifeguard at Fred Smith Company. Proven ability to enhance safety awareness and streamline operations. Skilled in inventory management and effective multitasking, fostering a positive environment while ensuring compliance with regulations.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Manager Lifeguard
Fred Smith Company
05.2022 - 09.2025
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training programs for staff, fostering professional growth and skill enhancement.
- Monitored pool area to ensure safety and compliance with regulations.
- Administered first aid and emergency response procedures effectively.
- Trained new lifeguards on operational protocols and emergency procedures.
- Developed and implemented strategies for improving patron safety awareness.
- Scheduled and managed payroll for all staff members.
Barista
9 Bar CoffeeHouse
10.2024 - 05.2025
- Prepared high-quality espresso beverages following established recipes and standards.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Operated equipment such as espresso machines and grinders efficiently and safely.
- Assisted in training new baristas on beverage preparation techniques and customer interaction skills.
- Managed inventory levels by monitoring supplies and placing orders as needed to prevent shortages.
Hostess/Food Runner
Mannings in Clayton
02.2024 - 09.2024
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted with menu inquiries, enhancing guest dining experience through knowledge of offerings.
- Coordinated with waitstaff to ensure timely service and guest satisfaction.
- Maintained cleanliness and organization of front-of-house area, promoting a welcoming environment.
- Handled customer feedback promptly, resolving issues to improve overall service quality.
Education
Respiratory Therapy
University of North Carolina At Wilmington
Wilmington, NC12-2028
Skills
- Staff training and development
- Employee onboarding
- Inventory management
- Organizational development
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Greeting guests
- Exceptional communication
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Barista
9 Bar CoffeeHouse
10.2024 - 05.2025
Hostess/Food Runner
Mannings in Clayton
02.2024 - 09.2024
Head Manager Lifeguard
Fred Smith Company
05.2022 - 09.2025
Respiratory Therapy
University of North Carolina At Wilmington