Emma Martinez
Glendale
Summary
Resourceful and service-oriented professional with a Bachelor's in Hospitality Management, and recent experience supporting employment services and administrative functions in the nonprofit sector. Skilled in resume coaching, job readiness support, data tracking, and client-facing communication. Proven ability to manage multiple priorities, foster team collaboration, and provide high-quality service in challenging environments. Bilingual in English and Spanish, with a strong commitment to helping others succeed.
Overview
8
8
years of professional experience
Work History
Employment Matcher
LA Family Housing
North Hollywood
07.2024 - 05.2025
- Supported participants with employment preparation including resume development, interview coaching, and application assistance
- Assessed job readiness and connected clients with job opportunities, workshops, and career fairs
- Maintained accurate documentation in the Homeless Management Information System (HMIS)
- Collaborated with internal teams and employment partners to improve client employment outcomes
Program Assistant – Regional Coordination
LA Family Housing
North Hollywood
02.2024 - 07.2024
- Provided administrative support for program coordination including reporting, scheduling, and documentation
- Tracked reimbursements, maintained office records, and supported audit preparation
- Updated participant data logs, managed productivity tracking, and assisted with logistics and customer service
Administrative Assistant
UMe Federal Credit Union
Burbank
03.2022 - 02.2024
- Managed executive calendars and front-desk operations, welcoming over forty visitors daily
- Processed 15+ fraud/dispute claims per day, assisting members with inquiries and follow-up
- Managed documentation for debit cards, disputes, and mobile banking with 100% accuracy
- Directed 25+ daily calls, enhancing customer satisfaction by 24% through prompt resolutions
Front Desk Agent
Hyatt Hotel Corporation
Glendale
09.2021 - 03.2022
- Delivered front-desk service to 60+ guests daily, ensuring smooth check-in/out processes
- Supported planning and execution of 15+ hotel events, achieving 100% satisfaction ratings
- Verified bookings, processed payments, and maintained accurate guest records
Retail Manager
Verity Wireless – T-Mobile Preferred Retailer
Montrose
10.2017 - 05.2021
- Hired, trained, and supervised a team of 4, reducing staff turnover by 20%
- Improved sales by 20% within 3 months through coaching and team performance strategies
- Managed payroll, store inventory, and supply budgeting, cutting costs by 10%
Education
Bachelor of Science - Hospitality Management
California State University, Northridge
Northridge, CA05.2023
Skills
- Job Readiness & Client Support
- Case Management & Community Resources
- Office Administration & Data Tracking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service & Communication
Timeline
Employment Matcher
LA Family Housing
07.2024 - 05.2025
Program Assistant – Regional Coordination
LA Family Housing
02.2024 - 07.2024
Administrative Assistant
UMe Federal Credit Union
03.2022 - 02.2024
Front Desk Agent
Hyatt Hotel Corporation
09.2021 - 03.2022
Retail Manager
Verity Wireless – T-Mobile Preferred Retailer
10.2017 - 05.2021
Bachelor of Science - Hospitality Management
California State University, Northridge
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