Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
BusinessAnalyst

Emma Martinez

El Segundo,CA

Summary

Dedicated and results-driven professional with extensive experience in customer service and team management within a country club setting. Proven ability to lead diverse teams, coordinate events, and maintain operational efficiency while fostering positive relationships with staff and guests. Skilled in training and developing employees, managing multiple responsibilities, and ensuring safety and cleanliness in all environments. Strong communicator with a focus on problem-solving and enhancing the overall guest experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pro Shop Attendant

Yuma Golf And Country Club
06.2023 - 02.2024
  • Accurately managed cash register transactions, ensuring proper handling of payments and receipts.
  • Coordinated events and tournaments, overseeing setup and logistics to ensure smooth operations for participants and guests.
  • Resolved customer complaints and concerns professionally, demonstrating outstanding communication skills and fostering a positive customer experience.
  • Cultivated strong rapport with customers by providing personalized recommendations tailored to their needs.
  • Monitored guest activity at driving range areas, enforcing safety rules to maintain a secure environment for all visitors.
  • Kept abreast of industry trends and emerging technologies, equipping customers with knowledgeable guidance and enhancing their experience.

Cart Barn Manager

Yuma Golf And Country Club
05.2021 - 02.2024
  • Led a team of employees, overseeing daily operations to ensure efficient workflow and optimal resource utilization.
  • Cultivated a positive atmosphere by fostering friendly interactions and delivering exceptional service to both staff and guests.
  • Enhanced facility cleanliness through rigorous sanitation processes and regular inspections, resulting in improved guest satisfaction.
  • Conducted comprehensive training for new staff, equipping them with the skills needed to excel in their roles and meet operational demands.
  • Facilitated strong communication between departments, effectively relaying important information to ensure seamless operations.

Kids Camp Counselor

Yuma Golf And Country Club
05.2022 - 08.2022
  • Managed groups of up to 20 children during outings, ensuring safety and providing an enjoyable experience for all participants.
  • Fostered a positive and inclusive atmosphere, promoting teamwork and camaraderie among campers.
  • Maintained accurate records of attendance, incident reports, and medical information for each camper, ensuring compliance with safety protocols.
  • Collaborated with fellow counselors on event planning and logistics, contributing to successful end-of-session performances and presentations.
  • Assisted in the planning, setup, and teardown of various camp events, ensuring timely completion with a keen attention to detail.

Education

No Degree - General Studies

Arizona Western College
Yuma, AZ

High School Diploma -

Gila Ridge High School
Yuma, AZ
05.2023

Skills

  • Team player
  • Leader
  • Honest and Reliable
  • Handled Multiple Responsibilities
  • Time Management
  • Networking and Outreach
  • Customer Relations
  • Problem-Solving Abilities
  • Excellent Communication and Interpersonal Skills (including Telephone Etiquette)
  • Facilitated Staff Training and Development
  • Proficient in Microsoft Software

Certification

  • Food Handlers License, 2024
  • EMT-Basic
  • BLS
  • First Aid
  • IS-100.c
  • IS-700.b

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
Spanish
Elementary

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Emma Martinez