Emma Marty
Creston
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
Work History
Registered Nurse
Cleveland Clinic Akron General
07.2024 - Current
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Nurse Technician
Cleveland Clinic Akron General
12.2022 - 06.2024
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Maintained patient stability by checking vital signs and weight.
- Assisted patients with mobility by providing physical support and pushing wheelchairs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Customer Relations Representative
National Inventors Hall Of Fame
03.2021 - 04.2023
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Logged call information and solutions provided into internal database.
- Created and maintained detailed database to develop promotional sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Dicks Sporing Goods
10.2019 - 03.2021
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Nursing
University of Akron
Akron, OH05-2024
High School Diploma -
Norwayne High School
Creston, OH05-2019
Skills
- Basic life support certification
- Culturally-sensitive care
- Vital signs monitoring
- Clinical judgment
- Compassionate care
- Healthcare ethics
- Intravenous therapy
- Trauma recovery
- Discharge coordination
Accomplishments
- Daisy Award Honoree- Delivered compassionate care that exceeded hospital requirements.
Timeline
Registered Nurse
Cleveland Clinic Akron General
07.2024 - Current
Nurse Technician
Cleveland Clinic Akron General
12.2022 - 06.2024
Customer Relations Representative
National Inventors Hall Of Fame
03.2021 - 04.2023
Sales Associate
Dicks Sporing Goods
10.2019 - 03.2021
Bachelor of Science - Nursing
University of Akron
High School Diploma -
Norwayne High School
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