Summary
Overview
Work History
Education
Skills
Timeline
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Emma Matamoros

Los Angeles,CA

Summary

Dynamic Training and Development Manager with a proven track record at Soho House & Co, enhancing employee and member retention through innovative training programs. Brings fresh perspective and strong commitment to quality and success. Known for adaptability, creativity, and results-oriented mindset.

Overview

4
4
years of professional experience

Work History

Training and Development Manager

Soho House & Co
10.2024 - Current
  • Cultivated strong relationships with external vendors to secure valuable resources for ongoing professional development opportunities.
  • Streamlined onboarding processes, ensuring new hires were equipped with necessary skills for success in their roles.
  • Enhanced employee retention by implementing comprehensive training and development programs.
  • Developed high-performing teams through strategic coaching and mentoring initiatives for front of house staff.
  • Fostered a supportive and engaging atmosphere during training sessions, encouraging active participation and team collaboration

Food and Beverage Manager

Soho House & Co
07.2022 - Current
  • Maintained high levels of customer satisfaction by managing and training the FOH team of over 60 staff members, ensuring exceptional service and consistently high secret shopper scores.
  • Coordinated successful events that contributed to record-breaking sales figures, including Art Basel at Soho House Miami.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Enhanced team morale and reduced turnover by implementing staff recognition programs, acknowledging outstanding performance and dedication.

Food and Beverage Manager

Etta
10.2021 - 07.2023
  • Streamlined reservation process, incorporating online booking system that improved customer convenience and satisfaction.
  • Fostered culture of excellence among staff, providing ongoing training and development opportunities that led to several internal promotions.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Bachelor of Arts - Psychology

Pepperdine University
Malibu, CA

Skills

  • Interpersonal skills
  • Excellent communication
  • Attention to detail
  • Problem-solving
  • Conflict resolution

Timeline

Training and Development Manager

Soho House & Co
10.2024 - Current

Food and Beverage Manager

Soho House & Co
07.2022 - Current

Food and Beverage Manager

Etta
10.2021 - 07.2023

Bachelor of Arts - Psychology

Pepperdine University

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Emma Matamoros