Emma Matkowski
Mandeville,La.
Summary
Dedicated professional seeking to transition into the insurance industry, leveraging management experience, and strong leadership and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Veterinary Clinical Supervisor
Medvet Medical and Cancer Center for Pets
Mandeville, LA
11.2018 - Current
- Ensure quality patient care, and maintain compliance with industry standards.
- Administer medications.
- Diagnostic testing and imaging.
- Oversee daily operations and manage a team in high-pressure situations.
- Medical calculations/math.
- Perform anesthesia, administer IV fluids and medications, and take patient vitals.
- Handle client escalations, and provide exceptional customer service.
- ICU patient care.
- Postoperative care and rehabilitation.
- Train and mentor staff, fostering a collaborative and efficient workplace.
- Participate in administrative meetings.
- Organize workflow and delegate team members' daily roles.
Assistant Manager
Charming Charlie's
Covington, Louisiana
12.2017 - 11.2019
- Facilitated customer checkouts, ensuring efficient transaction processing.
- Provided expert advice on jewelry and clothing selections to enhance customer satisfaction.
- Maintained store presentation, ensuring a tidy and inviting environment.
- Led shift operations, supervising sales associates for optimal performance.
- Assigned daily tasks and communicated goals to ensure team alignment.
- Executed opening and closing duties for cash register management.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Shift Manager
Which Wich
Covington, Louisiana
07.2016 - 10.2018
- Counted deposits accurately to maintain financial integrity.
- Assisted in resolving escalated customer service issues in a timely manner.
- Assigned tasks to team members to ensure daily operations ran smoothly.
- Ensured compliance with food safety regulations and quality standards.
- Processed weekly payroll information using appropriate software applications.
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
Education
High School Diploma -
Mandeville High School
Mandeville, Louisiana05-2018
Skills
- Diagnostic testing
- Anesthesia administration
- Medication administration
- Veterinary emergency and intensive patient care
- Leadership and team management
- Workflow organization
- Customer service
- Staff training
- Critical thinking
- Medical calculations
- Employee retention strategies
- Employee work scheduling
Extracurricular Volunteering
- St. Tammany Humane Society
Certification
- First responder/ BLS certified
- Recover Initiative: BLS and ALS certified (veterinary)
Timeline
Emergency Veterinary Clinical Supervisor
Medvet Medical and Cancer Center for Pets
11.2018 - Current
Assistant Manager
Charming Charlie's
12.2017 - 11.2019
Shift Manager
Which Wich
07.2016 - 10.2018
High School Diploma -
Mandeville High School
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