Emma May
SAN JUAN CAPO,CA
Summary
A student who is a customer service volunteer with a strong record of warm guest support and professional complaint handling. Known for clear guidance, empathy, and critical thinking. Focused on creating positive experiences for customers and employees.
Overview
1
1
Language
2
2
years of professional experience
Work History
Customer Service Volunteer
St. KIllian Calthloic Church
Mission Viejo, California
02.2024 - 05.2026
- Resolved challenging customer issues, ensuring a calm and friendly service experience.
- Delivered consistent, high-quality customer service to enhance visitor experience.
- Maintained professionalism during stressful situations, defusing tensions to foster positive interactions.
- Welcomed parishioners and visitors at the church entrance with respectful, warm service.
- Directed guests to offices, classrooms, and worship areas with clear guidance.
Education
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA06-2027
Skills
Customer service
- Verbal communication
- Empathy
- Conflict resolution
- Complaint handling
- Critical thinking
- Communication skills
- Public relations
Languages
English
Professional
Timeline
Customer Service Volunteer
St. KIllian Calthloic Church
02.2024 - 05.2026
High School Diploma -
San Juan Hills High School