Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emma McCart

Monroe,GA

Summary

A cheerful, highly organized team player driven by the desire to succeed and impact. Proficient skills in task prioritization, multitasking and organization along with excellent verbal and written communication skills. Demonstrates success by effectively delivering clear communication balanced with high volume task load all with a pleasant demeanor . Experience in the Medical field, Insurance, Claims Auditing, Receptionist and Restoration.

Overview

7
7
years of professional experience

Work History

Claims Quality Auditor

Alacrity Solutions
11.2021 - Current
  • Provided detailed documentation on audit findings.
  • Developed strong client relationships through consistent communication and attentive service.
  • Assisted in other departments to increase productivity.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Communicated alongside Contractors, Adjusters, and Homeowners to deliver excellent service.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Skilled at working independently and collaboratively in a team environment.

Medical Office Specialist

Piedmont Heart
12.2018 - 11.2021
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Handled telephone calls to offer office information, answer questions, and direct calls to staff.
  • Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
  • Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
  • Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Supported healthcare providers by accurately transcribing dictated notes into comprehensive medical records within specified timeframes.
  • Collaborated with other administrative staff members on projects designed to enhance the overall function of the medical office environment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Receptionist

Burnt Pines Plantation
09.2017 - 11.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.

Education

High School Diploma -

Loganville High School
Loganville, GA
05.2017

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Outstanding time Management
  • Flexible and Adaptable
  • Ability to master new skills quickly
  • Detail Oriented
  • Dependable and Responsible
  • Multitasking Abilities
  • Computer Skills
  • Organizational Skills
  • Ability to work well in a face paced environment
  • Self Sufficient

Additional Information

References;

Julie Keyes - Manager - Alacrity Solutions. 770-655-8764

Cindy Harrison - Manager - Piedmont Heart. 678-447-2350

Brain Mask - Manger - Burnt Pines Plantation. 678-206-5573

Timeline

Claims Quality Auditor

Alacrity Solutions
11.2021 - Current

Medical Office Specialist

Piedmont Heart
12.2018 - 11.2021

Receptionist

Burnt Pines Plantation
09.2017 - 11.2018

High School Diploma -

Loganville High School

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Emma McCart