Emma McClung
Hamilton,OH
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Working Student
MorningStar Equestrian Center LLC
08.2019 - Current
- Worked in team environment to maintain high levels of productivity.
- Monitored overall health and well-being of [23] horses, paying attention to signs of concern.
- Trained and supervised 3 barn workers in animal care procedures, maintenance duties and safety precautions.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Studied weight, feed, health, genetics and milk production records to determine feed formulas, food rations and breeding schedules.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Restaurant Team Member
Chick-fil-A
08.2019 - 01.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Horse Camp Counselor
Marmon Valley Farm
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Receptionist
Western Hills Veterinary Clinic
08.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Education
Madison High School
Middletown, OH06.2020
Skills
- Event Planning
- Leadership
- Solid Foundation in Area of Study]
- Performance Improvement
- Maintain Systems
- Energetic and Enthusiastic
- Student and Parent Relations
- Attention to Detail
- Telephone Etiquette
- Punctuality and Work Ethic
- Cash Register Operations
- Call Response and Transfer
- Conflict Management
- Team Development
- Time Management
- Student mentoring
- Hard working and self-motivated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Working Student
MorningStar Equestrian Center LLC
08.2019 - Current
Restaurant Team Member
Chick-fil-A
08.2019 - 01.2021
Horse Camp Counselor
Marmon Valley Farm
06.2019 - 08.2019
Receptionist
Western Hills Veterinary Clinic
08.2018 - 06.2019
Madison High School
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