Emma McCluskey
Jemison,Alabama
Summary
Dynamic and result-oriented with extensive experience in customer service and cash handling, demonstrated at companies like Tin Top BBQ. Excelled in enhancing customer satisfaction and retention through exceptional service and efficient problem-solving. Skilled in POS operations and inventory management, with a strong work ethic and excellent time management abilities. Known for enhancing operational workflows and contributing to cross-functional team success. Reliable, adaptable, and skilled in multitasking and conflict resolution.
Overview
3
3
years of professional experience
Work History
Generalist/Multi-skilled Employee
Tin Top BBQ
07.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
- Managed multiple priorities successfully.
- Maintained professional, organized, and safe environment for employees and patrons.
- Operated cash register for transactions with excellent accuracy levels/Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
Applebees
08.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously during high-volume periods without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Save More Grocery
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier/Server/Expediter
Golden Rule
09.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hope Christian School
Pelham, AlNo Degree - Associates Degree
University of Montevallo
Montevallo, AL05-2028
Skills
- Exceptional customer service
- Memory retention
- Time management
- Guest engagement
- Decision-making
- Quality control
- Cash handling
- Point of sale operation
- Inventory management
- Complex Problem-solving
- Strong work ethic
Timeline
Generalist/Multi-skilled Employee
Tin Top BBQ
07.2023 - 11.2024
Server
Applebees
08.2022 - 07.2023
Cashier
Save More Grocery
02.2022 - 07.2022
Cashier/Server/Expediter
Golden Rule
09.2021 - 02.2022
High School Diploma -
Hope Christian School
No Degree - Associates Degree
University of Montevallo
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