Emma McDonald
Denton,TX
Summary
Dedicated Customer Service professional who is committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to support the business.
Overview
13
13
years of professional experience
Work History
Warehouse Support
Ulta Distribution Center
09.2022 - Current
- Move material to and from staging area and production areas.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Performed quality checks on products and materials to identify any defects.
- Worked alongside staff to discuss and implement best practices and exceed team objectives.
- Responded proactively and positively to rapid change.
- Checked packages and merchandise for damage.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Research Specialist
Home Depot
03.2015 - 07.2021
- Monitored research data to assess accuracy, validity and integrity.
- Adapted work process and methods based on findings and literature review with limited supervision.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer request for returning products, investigating and resolving customer inquiries in a timely matter.
- Responded proactively and positively to rapid change.
- Scheduling services for pick-ups and return product services.
Distribution Team Leader
Genco Distribution
05.2010 - 03.2015
- Implemented fair and consistent practices in compliance with company policies and procedures.
- Trained new staff on job duties, company policies, and safety procedures.
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
- Investigated operational errors to determine cause and recommended corrective actions.
- Making sure all task were complete by end of business day.
- Receive and audit incoming product.
- Help resolve internal and external customer issues.
Education
Business Administration And Management
Joliet Junior College
Joliet, IL05.2000
Skills
- Quality Control
- Project Management
- Shipping Coordination
- Project Planning and Scheduling
- Developing Customer Relationships
- Customer Complaint Resolution
- Effective Customer Communication
- Team Collaboration
- Active Listening
- Research Support
- Daily Operations Management
- Customer Inquiries
- Merchandise Movements
Timeline
Warehouse Support
Ulta Distribution Center
09.2022 - Current
Research Specialist
Home Depot
03.2015 - 07.2021
Distribution Team Leader
Genco Distribution
05.2010 - 03.2015
Business Administration And Management
Joliet Junior College
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