Emma McDonald
San Francisco
Summary
Adept at fostering positive client relationships and leading teams with compassion, I honed my skills at Stork & Sprout, mastering project management and customer service. My background includes specialized training in client relations, empathetic leadership and organizational prowess.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
7
7
years of professional experience
Work History
Birth and Postpartum Doula
Stork & Sprout
San Mateo, CA
06.2023 - Current
- Maintained detailed records of client interactions and progress, allowing for seamless collaboration among the support team members and continuity of care.
- Provided compassionate care for high-risk pregnancies or traumatic birth experiences through specialized training in bereavement doula support services.
- Maintained up-to-date knowledge of industry best practices through ongoing professional development opportunities including conferences, seminars, certifications courses, and peer networking events.
- Managed client needs during labor with effective pain relief techniques such as massage, breathing exercises, and positioning adjustments.
Shift Leader
Pressed Juicery
San Francisco, CA
08.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Manager's Assistant
UCSF Women's Health Center
San Francisco, CA
10.2018 - 01.2020
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Sales Associate
See's Candies
San Francisco, CA
01.2018 - 05.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Associate of Science - Health Care Administration
City College of San Francisco
San Francisco, CA05-2022
Skills
- Customer service
- Clear oral/written communication
- Organizational skills
- Team leadership
- Staff training and development
- Project management abilities
Timeline
Birth and Postpartum Doula
Stork & Sprout
06.2023 - Current
Shift Leader
Pressed Juicery
08.2020 - 04.2022
Manager's Assistant
UCSF Women's Health Center
10.2018 - 01.2020
Sales Associate
See's Candies
01.2018 - 05.2019
Associate of Science - Health Care Administration
City College of San Francisco
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