Emma McGovern
Tampa,FL
Summary
Accountancy and Analytics student at USF with a strong academic foundation and experience in leadership and business operations. I enjoy learning, taking on new challenges, and working with others, and I have built my experience by stepping up, taking responsibility, and learning as I go.
Overview
5
5
years of professional experience
Work History
Sales Manager, International Mall
Prestige Permanent Jewelry
Tampa, FL
12.2025 - Current
- Independently oversee daily operations of retail location, serving as the sole on-site employee while managing 3 employees and maintaining accountability for opening/closing procedures, cash handling, inventory, sales transactions, and customer service
- Train and coach employees across multiple locations, monitor daily performance, identify development needs, and provide individualized feedback to improve sales and service
- Consistently generate approximately $1,000–$2,000 in individual weekly sales through consultative selling, upselling, and cross-selling; rank consistently among the top salespeople across three company locations
- Develop and oversee Instagram and TikTok content, including photography, video, promotional materials, and AI-assisted marketing to strengthen brand visibility and customer engagement
- Receive and enter 50–60 new inventory items per shipment, maintain accurate stock levels, and create engaging displays to support effective merchandise presentation
Sales Associate
Garage Clothing
Tampa, FL
08.2025 - Current
- Deliver consultative customer service in high-volume location generating $6M in annual sales, leveraging product knowledge to recommend products and retain sales through online ordering
- Execute visual merchandising through floor sets, planograms, and inventory adjustments, contributing to effective merchandise presentation and maintaining appropriate inventory capacity
Customer Service Specialist (CSS)
DICK'S Sporting Goods
Tampa, FL
08.2024 - 08.2025
- Promoted from Cashier to CSS, serving as a senior resource for a 30+ member front-end team by providing coaching, performance feedback, and day-to-day operational support while resolving customer and associate escalations
- Monitored employee performance metrics, identified training gaps, and coached associates on customer acquisition and credit-card enrollment to strengthen service delivery and team performance
- Selected as the only CSS on the Events/Experiences team, coordinating with store departments to execute 3–10 birthday events per weekend for groups of 20+ children and collaborating with vendors and brands on unique events, including a Nike Women’s Final Four activation serving 200+ guests
- Managed opening/closing procedures, balanced approximately 6-10 cash tills, investigated discrepancies, and handled deposits that could exceed $3,000
Personal Shopper
Harris Teeter
Wilmington, NC
01.2024 - 06.2024
- Fulfilled online grocery orders using order-management system, managed substitutions and ensured order accuracy, and communicated with customers on changes and follow-up needs to enhance customer satisfaction
- Trained in cashiering, Starbucks operations, and floral department to increase coverage and adaptability in service delivery
Grocery Associate
Amazon Fresh
Naperville, IL
02.2022 - 09.2023
- Educated customers on Amazon Fresh's cashierless shopping technology, processed returns and fulfilled shopping requests to enhance customer experience, and supported back-of-house inventory and stocking operations
Education
B.S. - Accountancy and Analytics
University of South Florida
Tampa, FL05-2028
A.A. - Accounting
Hillsborough Community College
Tampa, FL05-2026
Skills
- Leadership
- Cash Management
- Performance Monitoring
- Employee Training
- Client Service
- Cross-Functional Collaboration
- Inventory Management
- Event Coordination
- Point-of-Sale Systems
Timeline
Sales Manager, International Mall
Prestige Permanent Jewelry
12.2025 - Current
Sales Associate
Garage Clothing
08.2025 - Current
Customer Service Specialist (CSS)
DICK'S Sporting Goods
08.2024 - 08.2025
Personal Shopper
Harris Teeter
01.2024 - 06.2024
Grocery Associate
Amazon Fresh
02.2022 - 09.2023
B.S. - Accountancy and Analytics
University of South Florida
A.A. - Accounting
Hillsborough Community College