Emma McGwin
Scottsdale,AZ
Summary
Driven and resourceful business development professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Sonoran Classic Builders
07.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
Community Manager
AMCOR Property Professionals, Inc.
08.2021 - 07.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked closely with multiple Board of Directors on community improvement projects, budget creation and implementation, and resolved various community conflicts.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Created policies and procedures for successful community management.
- Responded to an average of 120-150 daily emails, and 10-30 daily incoming phone calls.
Senior Marketing and Social Media Manager
NAU Esports
01.2019 - 05.2021
- Increased student engagement through social media.
- Monitored online presence of Esport's brand to engage with users and strengthen student/faculty relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased interest in attending Northern Arizona University through engaging and interactive Esports marketing campaigns.
- Established an Esports scholarship program for the university to boost enrollment.
- Planned and executed multiple tournaments in the Sky Dome, resulting in hundreds of student attendance.
- Lead weekly team meetings and encouraged feedback for continuous improvement.
Education
Bachelor of Science - Strategic Communication
Northern Arizona University
Flagstaff, AZ05.2021
Skills
- Project Planning & Management
- Interpersonal Communications
- Strong Problem Solver
- Process Improvement
- Self Starter
- Performance Improvement
- Report Analysis
- Business Correspondence
Accomplishments
Seeing the dire need for a mental health program in place at Pinnace High School, I co-founded and managed a Mental Health Initiative which included public community nights, stress management workshops, fundraising events and even a short documentary featured on NotMyKid's website.
Timeline
Executive Assistant
Sonoran Classic Builders
07.2023 - Current
Community Manager
AMCOR Property Professionals, Inc.
08.2021 - 07.2023
Senior Marketing and Social Media Manager
NAU Esports
01.2019 - 05.2021
Bachelor of Science - Strategic Communication
Northern Arizona University
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