Emma McKibben

Certified Pharmacy Technician

Walmart

06.2012 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Counted and measured medications following standard procedures.
Assisted in preparation, distribution and storage of pharmaceuticals.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Reviewed and verified customer information and insurance provider information.
Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
Performed regular audits to maintain compliance with state regulations and company policies.
Maintained drug inventory levels by ordering necessary medications and supplies.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
Ensured medication safety with thorough verification of prescription orders and drug interactions.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Entered and processed patients' prescriptions into internal system.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Set up and modified patient profiles to include current medications and insurance details.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Summary

Overview

Work History

Certified Pharmacy Technician

Education

High School Diploma - N/A

Associate Of Applied Science - Medical Assisting

Skills

Certification

Timeline

Certified Pharmacy Technician

High School Diploma - N/A

Associate Of Applied Science - Medical Assisting

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