Emma McKnight
Atwater,CA
Summary
I am a hardworking, enthusiastic, and reliable professional who takes pride in providing excellent customer service and creating a memorable fun experience for customers and families I work with. I am highly skilled in anticipating customer or client needs, addressing complaints, resolving issues, and approaching hard behaviors in a timely effective manner. My abilities allow me to maintain focus and have a positive attitude while working in stressful situations or high volume environments. I work well alone or in groups, although I do prefer having a team to collaborate with because I’ve found that we can explore and learn new avenues on how to successfully achieve the most effective outcome for our workplace.
Overview
8
8
years of professional experience
Work History
Special Education Instructional Aide
Procare Therapy Services
Mariposa, CA
08.2025 - Current
- Supported individualized education programs by implementing tailored instructional strategies and accommodations.
- Collaborated with teachers to develop lesson plans that enhance student engagement and learning outcomes.
- Assisted in monitoring student progress, documenting behaviors, and adjusting support strategies as needed.
- Facilitated communication between students, educators, and families to promote understanding of educational goals.
- Mentored new aides on effective classroom management techniques and instructional methodologies.
Behavior Technician
Kadiant
Merced, CA
06.2023 - Current
- Implemented individualized behavior intervention plans to support client development.
- Collected and documented data on client progress to inform treatment adjustments.
- Maintained a safe and supportive environment for clients during therapy sessions In home and at the local center.
- Monitored client behaviors to ensure compliance with established protocols and guidelines.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Waitress/Server
Table 26
Merced, CA
02.2022 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers, discussed specials, and took food/drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents, and liability to the restaurant.
Behavior Technician
Learning ARTS
Merced, CA
02.2021 - 11.2022
- Worked with children on the spectrum ages one - fifteen to help develop social skills.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on databases to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism, and oppositional defiant behavior by using visual supports, simplifying communication, and using reward systems.
- Assisted clients in identifying and setting goals to promote positive behavior development.
Sales Associate
Tillys
Merced, CA
11.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges, and refunds according to store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customers' questions about sizing, accessories and merchandise care.
Bagger/Customer Service Specialist
Savemart
Merced, CA
02.2018 - 09.2020
- Assisted customers by escorting and placing grocery bags in vehicles.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved carts from lot and various site locations.
- Assisted with maintaining a clean and organized store appearance.
- Placed customers purchased goods into bags, maximizing space while avoiding overload.
- Assisted in the bakery department when understaffed.
- Accepted longer work shifts and spotted coworkers shifts.
Education
High School Diploma -
Golden Valley High School
Merced, CA06.2019
Skills
- Time management
- Works well under pressure
- Problem solving
- Leadership
- Marketing
- Creativity
- Adaptability
- Inclusion strategies
- Classroom management
- Classroom organization
- Positive reinforcement
- Emotional support
- Lesson planning
- Visual supports
- Social skills training
- Activity planning
- Sensory integration
- Motor skills development
- Nonverbal communication
- Functional life skills
- Transition planning
- Classroom monitoring
- IEP implementation
- Special needs
- Heavy lifting
- Autism and spectrum disorders
Timeline
Special Education Instructional Aide
Procare Therapy Services
08.2025 - Current
Behavior Technician
Kadiant
06.2023 - Current
Waitress/Server
Table 26
02.2022 - 03.2023
Behavior Technician
Learning ARTS
02.2021 - 11.2022
Sales Associate
Tillys
11.2020 - 02.2021
Bagger/Customer Service Specialist
Savemart
02.2018 - 09.2020
High School Diploma -
Golden Valley High School
AWARDS
Gold Honor Roll - maintained 3.6 GPA or above.