Summary
Overview
Work History
Education
Skills
Timeline
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Emma Medina

Providence ,RI

Summary

Dependable restaurant server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Always bringing enthusiasm and reliable professional attitude. Always takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Restaurant Server

Crew Ogunquit
06.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Restaurant Server

Ogunquit Beach Lobster House
05.2022 - Current


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Restaurant Busser/Restaurant Hostess/Assistant Food Runner

Crew Ogunquit
06.2021 - 12.2021
  • Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Restaurant Hostess/ Food Runner/Head Busser

Ogunquit Beach Lobster House
07.2019 - 06.2021
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Reported problematic guests to management to foster safe and pleasant environment.

Education

Bachelor of Arts - Social Work And Communications

Providence College
Providence, RI
05.2027

High School Diploma -

York High School
York, ME
06.2023

Skills

  • High-Volume Dining
  • Menu Memorization
  • Order Taking
  • Guest Relations Management
  • Organization
  • POS System Operation
  • Guest Service
  • Safe Food Handling
  • Detail Oriented
  • Cash Handling
  • Payment Processing
  • Exceptional Communication
  • Positive attitude

Timeline

Restaurant Server

Crew Ogunquit
06.2022 - Current

Restaurant Server

Ogunquit Beach Lobster House
05.2022 - Current

Restaurant Busser/Restaurant Hostess/Assistant Food Runner

Crew Ogunquit
06.2021 - 12.2021

Restaurant Hostess/ Food Runner/Head Busser

Ogunquit Beach Lobster House
07.2019 - 06.2021

Bachelor of Arts - Social Work And Communications

Providence College

High School Diploma -

York High School

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