Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Medlin

Willow Springs,NC

Summary

Dynamic and dedicated professional with experience as a Private Childcare Provider for Katie Mackey, excelling in conflict resolution and client relations. Proven ability to create engaging, age-appropriate activities while ensuring a safe environment. Strong work ethic and effective communication skills foster positive relationships with families and enhance child development.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

3
3
years of professional experience

Work History

Private Childcare Provider

Katie Mackey
02.2023 - Current
  • Played engaging, age-appropriate games to entertain and educate children.
  • Worked with parents one-on-one to address individual needs of children in care.
  • Prepared tasty, nutritious meals for children.
  • Supported parent-initiated potty training behaviors using positive reinforcement.
  • Drove school-aged children to school's premises and returned for pickup at preset times.
  • Maintained safe environment by keeping watchful eye on children.
  • Arranged backup coverage for childcare during periods of unavailability due to illness or emergency.
  • Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
  • Collaborated with clients to develop family-friendly schedule.
  • Created safe, inviting in-home environment conducive to structured activity and unstructured play.
  • Monitored behavior of 4 children between newborn and four years of age.

Assisted Living Receptionist

The Addison of Fuquay-Varina
08.2022 - 02.2023
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed approximately 30 incoming calls, emails and faxes per day from customer
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

No Degree - Psychology

Wake Technical Community College
Raleigh, NC
06-2026

High School Diploma -

Medlin Academy
Willow Springs, NC
06-2024

Skills

  • Conflict resolution
  • Verbal and written communication
  • Customer/Client relations
  • Age-appropriate activities
  • Strong work ethic
  • Safe transportation
  • Special needs experience
  • Professionalism
  • Business correspondence
  • Scheduling
  • Reception desk management
  • Multi-line telephone skills

Timeline

Private Childcare Provider

Katie Mackey
02.2023 - Current

Assisted Living Receptionist

The Addison of Fuquay-Varina
08.2022 - 02.2023

No Degree - Psychology

Wake Technical Community College

High School Diploma -

Medlin Academy

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