Emma Medlock
Holly ,MI
Summary
Surgical Scheduler experienced in fast-paced medical settings and adept at handling administrative work, including appointment setting, patient relations and intake information. Highly organized and proactive with excellent communication and planning skills.
Overview
9
9
years of professional experience
Work History
Surgical Scheduler
Women's Excellence
Lake Orion/White Lake, MI
11.2021 - Current
- Expertly managed planning, scheduling, and coordination of 35 outpatient procedures week .
- Manage 3 surgeon's schedules
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Assisted with medical coding and billing tasks.
- Coded correct procedures for physician and billing purposes.
- Served as key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered phone calls and messages for 3 -physician OBGYN medical facility, scheduling appointments, and handling patient inquiries.
Community Support Worker
Arc Of Oakland County
Clarkston , MI
09.2018 - 09.2023
- Administered twenty-one medications over course of four-times daily
- Connected client with appropriate community resources, effectively navigating complex systems on their behalf.
- Offered compassionate care during transitional periods such as housing changes or medical emergencies, providing stability amid uncertainty.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Intervened in crisis situations to obtain support for client and reduce escalation or recurrence risks.
- Assisted 1 client in achieving greater independence, fostering sense of empowerment through guidance and encouragement.
Public Speaker
University Of Michigan
Ann Arbor, MI
08.2018 - 08.2023
- Delivered 45-minute lecture in front of 175 medical students about Vascular Ehlers Danlos Syndrome in person and over zoom
- Promptly answered questions to facilitate learning and awareness around VEDS for 1.5 hours
Patient Care Technician
L.A.D.D/Spectrum
Clarkston , MI
02.2017 - 08.2019
- Reduced stress for patients and families through effective communication and empathetic support.
- Administered 50 medications between six clients
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
- Supported needs of 6 residents under long-term care.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding
Deli Clerk
Kroger
Clarkston , MI
02.2015 - 12.2017
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at deli counter.
- Documented customer orders and conveyed special requests to kitchen staff.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared 15 salads, soups and sandwiches for customers.
Server
Escamilla Amigos
Ortonville , MI
07.2015 - 10.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality
Education
Bachelor of Science - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI08.2021
Skills
- Documentation Review
- Office Administration
- Interpersonal Communication
- Appointment Scheduling
- Interpersonal Skills
- Effective Communication
- Teamwork and Collaboration
- CPT Coding
- Calendar and Appointment Management
- Multitasking
- Attention to Detail
- Patient Scheduling
- Schedule oversight
Languages
Spanish
Limited Working
Timeline
Surgical Scheduler
Women's Excellence
11.2021 - Current
Community Support Worker
Arc Of Oakland County
09.2018 - 09.2023
Public Speaker
University Of Michigan
08.2018 - 08.2023
Patient Care Technician
L.A.D.D/Spectrum
02.2017 - 08.2019
Server
Escamilla Amigos
07.2015 - 10.2015
Deli Clerk
Kroger
02.2015 - 12.2017
Bachelor of Science - Healthcare Administration
Eastern Michigan University
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