Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Medlock

Pensacola,FL

Summary

Healthcare professional equipped to provide direct patient care and contribute to the ongoing advancement and implementation of high-quality medical services. Skilled in essential patient care techniques and clinical knowledge for accurate diagnosis and treatment. Proven understanding of healthcare protocols and patient education principles, excelling in managing patient needs and contributing to effective treatment plans. Proven track record of organized practices, adaptability, and exceptional interpersonal skills, serving as a valuable liaison between patient needs and physician expectations. Proficient in problem-solving and maintaining composure in emergency situations, working collaboratively with others and adapting quickly to new environments. Seeking a full-time role that challenges professionally while leveraging interpersonal skills, time management abilities, and problem-solving expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

Publix Pharmacy
08.2023 - Current
  • Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
  • Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
  • Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
  • Contributed to successful regulatory inspections by following all policies related to controlled substances handling procedures and documentation requirements.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
  • Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
  • Provided exceptional customer service, addressing concerns and answering questions about medications and treatment plans.

Produce and Floral Clerk

Publix
08.2020 - 07.2023
  • Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
  • Demonstrated flexibility in scheduling availability to cover shifts when needed, ensuring adequate coverage at all times in the department.
  • Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
  • Contributed to store profitability by preventing loss through proper handling of perishable products.
  • Coordinated with other departments in cross-merchandising efforts, increasing overall store sales.

Dental Assistant Intern

Dr. Nathaniel Durtschi
04.2021 - 05.2022
  • Aided in the successful completion of complex dental procedures such as extractions and root canals, by anticipating dentist needs and providing timely assistance.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Supported accurate diagnoses by taking high-quality digital X-rays and intraoral images for dentist review.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Accurately entered patient clinical data into computer to update charts.
  • Assisted in creating customized treatment plans based on each patient''s unique needs, fostering increased case acceptance rates.
  • Played key role in maintaining OSHA and CDC compliance within dental practice.
  • Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
  • Facilitated smooth appointment transitions with efficient room setup, instrument preparation, and sterilization processes between patients.
  • Continuously improved clinical skills through participation in professional development seminars, staying current on best practices within the dental field.
  • Supported patient oral health by giving instructions on post-treatment care and hygiene practices.
  • Built trusting relationships with patients through empathetic listening, clear communication, and genuine care for their wellbeing.

Drive-Through Team Member

Chick-fil-A
08.2019 - 07.2020
  • Identical responsibilities upheld as discussed in previous Chick-fil-a location.

Drive-Through Team Member

Chick-fil-A
06.2019 - 08.2019
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Built brand loyalty and accomplished customer satisfaction by working well alongside other food service team members.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Processed transactions and accurately made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint, and minimal jewelry to meet company standards.

Cashier

McAlister's Deli
07.2017 - 05.2019
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.

Education

Bachelor of Science - Biomedical Sciences

The University of West Florida
Pensacola, FL
05-2023

Direct Entry Master of Science - Nursing

The University of West Florida
Pensacola, FL
05-2025

Skills

  • Flexible and adaptable
  • Attention to detail
  • Time management
  • Verbal and written communication
  • Teamwork and collaboration
  • Critical thinking
  • Organizational skills
  • Problem resolution
  • Work Planning and Prioritization
  • Patient assessments
  • Medication administration
  • Infection control measures

Certification

  • Certified Basic Life Support, American Safety and Health Institute- September, 2023

Timeline

Registered Pharmacy Technician

Publix Pharmacy
08.2023 - Current

Dental Assistant Intern

Dr. Nathaniel Durtschi
04.2021 - 05.2022

Produce and Floral Clerk

Publix
08.2020 - 07.2023

Drive-Through Team Member

Chick-fil-A
08.2019 - 07.2020

Drive-Through Team Member

Chick-fil-A
06.2019 - 08.2019

Cashier

McAlister's Deli
07.2017 - 05.2019

Bachelor of Science - Biomedical Sciences

The University of West Florida

Direct Entry Master of Science - Nursing

The University of West Florida

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