Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Melton

Kotzebue,AK

Summary

Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures.

Dependable, on-time and dedicated to good performance. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

13
13
years of professional experience

Work History

Kitchen Helper

NANA Management Services, NMS
Red Dog Mine, Alaska
06.2022 - 09.2023
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Assisted cooks in preparing ingredients for meals.
  • Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
  • Transported bulk foods from storage to cooking areas.
  • Organized walk-in coolers and freezers.
  • Unloaded deliveries of food and supplies.
  • Disposed of garbage according to health code regulations.
  • Swept and mopped floors in the kitchen area.
  • Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
  • Labeled containers with date before storing food in refrigerators or freezers.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Bingo Caller

Kotzebue Dog Mushers Association
Kotzebue, Alaska
09.2018 - 10.2021
  • Called out numbers using traditional bingo lingo.
  • Monitored bingo cards for winners and verified winning patterns.
  • Collected cash payment from players prior to each game.
  • Organized concession stands during games including stocking supplies and operating cash registers.
  • Distributed prizes to winners after verifying their winning pattern on their card.
  • Cleaned up area after each game including disposing of trash, collecting cards and resetting tables and chairs.
  • Provided training to new staff members on proper operation of gaming equipment.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Calculated and paid out winnings or referred patrons to cashiers.

Cargo Service Agent

FBX Aviation Services
Kotzebue, Alaska
09.2018 - 05.2021
  • Verified manifests for accuracy in order to ensure all cargo was accounted for.
  • Provided customer service to passengers with special needs or requests regarding their cargo shipments.
  • Inspected incoming and outgoing packages for damage or discrepancies in order to maintain quality control standards.
  • Maintained detailed records of all cargo shipments including tracking numbers, expected delivery dates, and payment information.
  • Assisted customers with inquiries about shipping costs, customs regulations, and delivery times.
  • Ensured compliance with hazardous material laws by inspecting containers for hazardous substances prior to loading them onto planes.
  • Prepared documents such as bills of lading, manifest sheets, invoices, and customs declarations as required.

Airline Customer Service Agent

Ravn Alaska
Kotzebue, Alaska
08.2017 - 09.2018
  • Greeted passengers and provided information about departure and arrival times.
  • Assisted customers with ticketing, seating, and baggage handling requirements.
  • Resolved customer complaints in a timely manner.
  • Verified passenger documentation ensuring compliance with applicable laws and regulations.
  • Ensured all boarding passes were printed accurately prior to flight departure time.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.
  • Advised passengers of any changes or delays in their scheduled flights.
  • Followed company policies and procedures related to customer service operations at all times.
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
  • Took reservations from patrons by phone or online.

Counselor Trainee

Maniilaq Association Putyuk Children's Home
Kotzebue, Alaska
02.2017 - 08.2017
  • Assisted with the development of individualized treatment plans for clients based on their needs.
  • Conducted assessments, interviews, and observations of clients in order to identify areas of concern.
  • Maintained accurate records of client progress notes and other relevant documentation according to agency standards.
  • Advised family members on how best to support their loved one's recovery process.

Airline Ticket Agent

Bering Air
Kotzebue, Alaska
04.2014 - 09.2016
  • Greeted customers and provided ticketing assistance.
  • Processed payments for tickets and checked passengers in for their flights.
  • Resolved customer complaints by providing prompt and courteous service.
  • Verified passenger identification documents prior to boarding flights.
  • Ensured compliance with airline regulations and procedures related to ticketing, check-in, boarding, and disembarkation of passengers.
  • Monitored flight departures and arrivals times and updated customers accordingly.
  • Answered incoming calls from customers seeking help booking tickets or making changes to existing reservations.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
  • Took reservations from patrons by phone or online.

Cargo Service Agent

FBX Aviation Services
Kotzebue, Alaska
06.2012 - 04.2014
  • Verified manifests for accuracy in order to ensure all cargo was accounted for.
  • Inspected incoming and outgoing packages for damage or discrepancies in order to maintain quality control standards.
  • Maintained detailed records of all cargo shipments including tracking numbers, expected delivery dates, and payment information.
  • Assisted customers with inquiries about shipping costs, customs regulations, and delivery times.
  • Processed payments from customers using cash registers or POS systems.
  • Prepared documents such as bills of lading, manifest sheets, invoices, and customs declarations as required.
  • Determined shipping methods and prepared bills of lading, invoices and other shipping documents.

Patient Care Technician

Maniilaq Association
Kotzebue, Alaska
07.2011 - 01.2012
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Organized supplies in order to maintain adequate stock levels throughout shift.

Daycare Teacher

Maniilaq Association
Kotzebue, Alaska
07.2010 - 07.2011
  • Developed lesson plans and activities to engage children in learning.
  • Created a positive, nurturing environment for young students.
  • Supervised children during meal times, playtime, and other activities.
  • Assisted with toilet training and diaper changing when necessary.
  • Provided guidance on social development issues such as sharing, following directions.
  • Utilized positive reinforcement techniques to promote desired behavior in children.
  • Communicated regularly with parents regarding their child's progress or behavioral issues.
  • Collaborated with colleagues to brainstorm ideas for classroom activities.
  • Ensured safety of all children by monitoring playground equipment use.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.

Registration Clerk

Maniilaq Health Center
Kotzebue, Alaska
04.2010 - 06.2010
  • Reviewed patient medical records and verified accuracy of information in the system.
  • Greeted patients upon arrival and directed them to appropriate areas.
  • Verified insurance coverage and eligibility for services.
  • Provided assistance with completion of paperwork related to the registration process.
  • Performed data entry tasks to update patient information in the system.
  • Maintained confidential patient records according to HIPAA guidelines.
  • Answered incoming calls from patients seeking information about services offered by the facility.
  • Worked collaboratively with other departments to ensure smooth operations within the facility.
  • Researched billing issues as needed and provided resolution to inquiries in a timely manner.
  • Utilized computer systems to track all incoming applications for registration purposes.
  • Cross-referenced existing databases to verify accuracy of new information entered into system.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.

Education

High School Diploma -

Kotzebue High School
Kotzebue, AK
05-2010

Skills

  • Paperwork Processing
  • Data Entry
  • Customer Relations
  • Customer Service

Timeline

Kitchen Helper

NANA Management Services, NMS
06.2022 - 09.2023

Bingo Caller

Kotzebue Dog Mushers Association
09.2018 - 10.2021

Cargo Service Agent

FBX Aviation Services
09.2018 - 05.2021

Airline Customer Service Agent

Ravn Alaska
08.2017 - 09.2018

Counselor Trainee

Maniilaq Association Putyuk Children's Home
02.2017 - 08.2017

Airline Ticket Agent

Bering Air
04.2014 - 09.2016

Cargo Service Agent

FBX Aviation Services
06.2012 - 04.2014

Patient Care Technician

Maniilaq Association
07.2011 - 01.2012

Daycare Teacher

Maniilaq Association
07.2010 - 07.2011

Registration Clerk

Maniilaq Health Center
04.2010 - 06.2010

High School Diploma -

Kotzebue High School
Emma Melton