Summary
Overview
Work History
Education
Skills
Timeline
background-images

Emma Messenger

Kennesaw,GA

Summary

Dynamic and detail-oriented professional with a proven track record at FedEx Ground, excelling in quality control and customer communication. Expert in problem-solving and time management, I consistently enhanced operational efficiency and reduced errors, contributing to a positive work environment and high customer satisfaction.

Overview

6
6
years of professional experience

Work History

Artisan Crafter/Packing Specialist

Your Leaderboard
07.2023 - Current
  • Prepared materials for shipping by sealing, packing, and labeling packages.
  • Unpacked and examined incoming shipments to record new inventory and check quality for imperfections or damage.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Recorded shipment data such as weight and packing reference for future packing jobs and future training
  • Executed month-end inventory counts to identify discrepancies.
  • Collaborated with supervisors to implement process improvements, leading to a more efficient workflow.
  • Reduced product damage rates by conducting thorough quality control checks on all packed items.
  • Expedited order fulfillment through effective prioritization of time-sensitive shipments.
  • Adhered to strict guidelines for safe handling of fragile materials, reducing breakages and customer complaints.
  • Trained new employees in proper packing procedures, resulting in increased productivity and reduced errors.
  • Consistently met or exceeded daily packing quotas, contributing to overall company success.
  • Implemented cost-saving measures in packaging materials usage without compromising product protection during transit.
  • Demonstrated adaptability under pressure when adjusting to sudden changes in production schedules or inventory levels.
  • Enhanced packing efficiency by implementing innovative techniques and streamlining processes.
  • Balanced the need for speed with attention-to-detail while working within tight deadlines successfully meeting targets consistently.
  • Increased accuracy rates by double-checking each packaged item against order details before dispatching it for delivery.
  • Contributed to a positive work environment by fostering strong teamwork among colleagues.
  • Completed specialized packaging projects for high-value items, guaranteeing secure transportation without incident.
  • Utilized various packing tools and equipment to securely package products, ensuring safe transport during shipment.
  • Maintained a clean and organized workspace, ensuring optimal productivity and safety for all team members.
  • Kept up-to-date with industry trends related to packaging innovations and best practices, integrating new techniques as necessary to maintain a competitive edge.

Front Desk Attendant

Extended Stay America
05.2019 - 03.2020
  • Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
  • Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
  • Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
  • Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.

Quality Assurance:Operations Administrator 1

Fedex Ground
04.2020 - 06.2024
  • Served as a liaison between customers and management, addressing concerns promptly to maintain a positive customer experiences
  • Enhanced communication between departments through regular reports and updates.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Provided answers to customer questions via phone and email, typically within Number hours.
  • Handled the shipping of hazardous materials ensuring each package adheres to all legal shipping and safety requirements.
  • Checking for proper labeling and paperwork for all international and hazardous shipments.
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.

Education

Bachelors Of Science In Psychology -

Kennesaw State University
Kennesaw, GA

Skills

  • Expert woodworking
  • Detailed painting
  • Power tool proficiency
  • Team direction
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Safety procedures
  • Professionalism
  • Quality control
  • Continuous improvement
  • Adaptability

Timeline

Artisan Crafter/Packing Specialist

Your Leaderboard
07.2023 - Current

Quality Assurance:Operations Administrator 1

Fedex Ground
04.2020 - 06.2024

Front Desk Attendant

Extended Stay America
05.2019 - 03.2020

Bachelors Of Science In Psychology -

Kennesaw State University

Similar Profiles

CREATE PROFILE
Emma Messenger