Emma Miarka
Scottsdale,AZ
Summary
Proven expertise in front desk operations and customer service, demonstrated at Hazelwood Mental Health, where I streamlined appointment scheduling and enhanced patient confidentiality. Skilled in EMR/EHR, I significantly contributed to a positive, efficient office environment, embodying problem-solving abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Hazelwood Mental Health
05.2022 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Salon Receptionist
Fantastic Sams Cut & Color
Scottsdale , AZ
05.2021 - 05.2022
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Answered phone calls and responded to inquiries professionally.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Kept calendar with scheduled appointments and scheduled appropriate treatments and time slots.
- Maintained cleanliness by sweeping, laundering towels, and disinfecting tools.
Education
High School Diploma -
Saguaro High School
Scottsdale, AZ05.2027
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- HIPAA Guidelines
- Reminder calls
- Electronic Medical Records
- EMR / EHR (Therapy Notes)
- Customer Service
- Problem-Solving
- Administrative Support
- Payment Scheduling and Collection
Timeline
Medical Receptionist
Hazelwood Mental Health
05.2022 - 08.2024
Salon Receptionist
Fantastic Sams Cut & Color
05.2021 - 05.2022
High School Diploma -
Saguaro High School
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