Emma Michalkiewicz
Belleville,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Overview
20
20
years of professional experience
Work History
Homemaker
Michalkiewicz Household
06.2014 - Current
- Effectively managed daily household operations, including scheduling, meal planning, and budgeting
- Coordinated and maintained a well-organized home environment, ensuring efficiency in daily routines
- Demonstrated strong time management skills while juggling multiple tasks, facilitated clear communication within the family, and employed critical thinking skills to address unforeseen challenges
Assembly Line Worker
Logistic Services INC
08.2007 - 06.2014
- Performed quality checks on products and documented discrepancies.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Completed accurate assembly work by positioning and aligning components.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Followed standard operating procedures while performing tasks on the assembly line.
- Completed team production and productivity level reports for management
- Placed products in equipment or on work surfaces for further processing, inspecting.
- Ensured compliance with company policies and procedures at all times.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Ensured work areas were kept clean and organized at all times.
- Collaborated with team members to complete demanding projects under tight deadlines.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Provided assistance in other departments when needed.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Packed finished products and prepared for shipment.
- Assembled components of a variety of products, adhering to production specifications.
- Used established assembly instructions to complete jobs.
- Monitored assembly line operations and identified any issues or problems that arose.
- Provided training and guidance to new employees on proper assembly techniques.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Organized work area daily to ensure efficient workflow throughout shift.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Recognized defective material and reported issues to management.
- Maintained assembly and production equipment to meet operational goals.
- Inspected finished products for quality assurance purposes.
- Worked through each required task and step in production processes.
- Operated machinery such as drills, saws and presses to assemble parts.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Monitored inventory levels and informed management when additional supplies were needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Representative
Metro Medical
05.2007 - 08.2007
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained accurate records of all customer interactions in the company database.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Lane Punch Corp
06.2005 - 04.2007
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Human Resources Assistant
Lane Punch Corp
06.2005 - 04.2007
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Processed, verified and maintained personnel-related documentation.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Managed confidential employee information with discretion and integrity.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Gathered personnel records from other departments or employees.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Updated HR databases with employee changes in position, salary, and personal information.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Managed recruitment processes, including posting job ads, screening applications, and coordinating interviews.
- Organized company-wide events, including team buildings and annual parties.
- Maintained employee records in compliance with state and federal regulations.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Responded to internal and external HR-related inquiries or requests.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Performed background checks on potential hires to ensure compliance with company standards.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Monitored timekeeping records for accuracy and completeness.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Education
High School Diploma -
Michigan Health Academy
06-2003
Skills
- Time management
- Multitasking Abilities
- Quality assurance
- Professional communication
- Organizational skills
- Problem-solving
- Analytical mindset
- Relationship building
- Data entry
- Dependable and responsible
- Friendly, positive attitude
- Microsoft Word
- Teamwork and collaboration
References
Available upon request
Timeline
Homemaker
Michalkiewicz Household
06.2014 - Current
Assembly Line Worker
Logistic Services INC
08.2007 - 06.2014
Customer Service Representative
Metro Medical
05.2007 - 08.2007
Customer Service Representative
Lane Punch Corp
06.2005 - 04.2007
Human Resources Assistant
Lane Punch Corp
06.2005 - 04.2007
High School Diploma -
Michigan Health Academy
Similar Profiles
Vionie CastilloVionie Castillo
Customer Care Representative at Monicare Household Staffing Usa - Nannies, Housekeepers, Household StaffCustomer Care Representative at Monicare Household Staffing Usa - Nannies, Housekeepers, Household Staff
Jacqueline RosatoJacqueline Rosato
Nanny/House Manager at Monicare Household Staffing Usa - Nannies, Housekeepers, Household StaffNanny/House Manager at Monicare Household Staffing Usa - Nannies, Housekeepers, Household Staff
Ella SpatesElla Spates
House Sitter at HouseholdHouse Sitter at Household
Rebecca OverholtRebecca Overholt
Patient Services Intermediate-Heart Catheterization Scheduler at Michigan MedicinePatient Services Intermediate-Heart Catheterization Scheduler at Michigan Medicine
Gianna RodriguezGianna Rodriguez
Salon Receptionist at Tricho Salon and SpaSalon Receptionist at Tricho Salon and Spa