Emma Miller

Working at Diane's I was responsible for watching over the store. I also had to run the dressing room, which included taking names down, counting items, and giving my opinion and advice to customers. I would take inventory, restock the store with new arrivals, and organize. I was a cashier as well. As an employee at Diane's my most important responsibility was connecting with customers, making people feel welcome, and making my customers feel confident. I was also responsible for properly closing the store and opening the store. This meant I was responsible for opening and closing the register as well as instructing my co-workers with tasks, and making sure everything was set up and put away properly.

• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

I was a shift lead, I was responsible for instructing my other staff about their tasks during the shift. I also would open and close the store, which included opening and closing the register, and making sure everything was where it should be. I would work in the back making bowls and smoothies, refilling machines, cleaning, restocking, and taking out the trash, and I was also a cashier. I would always welcome guests in!!

• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
• Boosted overall sales with effective upselling techniques and exceptional product knowledge.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Generated reports detailing findings and recommendations.
• Collected, arranged, and inputted information into a database system.