Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Emma Mitchell

Mishawaka,Indiana

Summary

Knowledgeable and dedicated customer service professional with extensive experience in administrative industry. Continuing education to stay knowledgeable on the most up to date responsibilities of job title. Extremely motivated and passionate more then anything with helping people in customer service related fields including admin support, service industry, and healthcare, providing years of face to face communication with the public being able to help with all needs and concerns.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Pacsun
Mishawaka, IN
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers, helped locate merchandise and suggested suitable options.

Customer Service Representative

Clothing Company
Remote
01.2021 - 02.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers and consumers.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Server

Brothers Bar And Grill
South Bend, IN
08.2021 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Receptionist

Beacon Health System Memorial Hospital
Granger, IN
08.2020 - 02.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Unit Assistant

Beacon Health System Memorial Hospital
South Bend, IN
08.2020 - 01.2021
  • Pleasantly interacted with patients, families, physicians and other personnel to create professional environment.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Registered Behavior Technician

Ladd
Niles, MI
01.2020 - 12.2020
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Supported client using principles of applied behavior analysis.
  • Collaborated with client's support system and other allied specialists to implement positive interventions.
  • Provided responsive communication by phone and email to answer general and pressing questions.

Education

Bachelor of Science - Nursing

Indiana University South Bend
South Bend, IN

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
South Bend, IN

Skills

  • Customer Support
  • Exceptional Communicator
  • Upbeat and Positive Personality
  • MS Office Proficiency
  • POS Systems and Ordering Platforms
  • Flexible and Adaptable
  • Self-Motivated
  • Merchandising and Display
  • Sales and Promotions
  • Meeting Sales Goals

Accomplishments

  • Dean's List
  • Honor Roll
  • Core 40 high school diploma with academic honors 1 year early
  • Published write in local newspaper
  • Letterman recipient

Certification

  • Microsoft Office Certified
  • Excel
  • Powerpoint
  • First Aid/CPR Certified
  • Swim instructor
  • Swim Safety
  • Registered Behavior Technician

Timeline

Server

Brothers Bar And Grill
08.2021 - 12.2021

Customer Service Representative

Clothing Company
01.2021 - 02.2022

Receptionist

Beacon Health System Memorial Hospital
08.2020 - 02.2021

Unit Assistant

Beacon Health System Memorial Hospital
08.2020 - 01.2021

Registered Behavior Technician

Ladd
01.2020 - 12.2020

Retail Sales Associate

Pacsun

Bachelor of Science - Nursing

Indiana University South Bend

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana

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Emma Mitchell