Summary
Overview
Work History
Education
Skills
WORKING OUT, SPENDING TIME WITH FAMILY AND FRIENDS, VACATION ON THE BEACH, SNOW SKIING,
staying fit, working out, love spending time with family and friends and my two dogs
Timeline
AccountManager

EMMA MORGAN

MESA,AZ

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 22 years' experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills Concerned Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Adept at completing home inspections and guaranteeing adolescents are safe and well taken care of. Coping with crisis situations and empathizing with juveniles from different backgrounds. Talented in developing and implementing core plans to meet individualized needs of children and young adults.

Overview

32
32
years of professional experience

Work History

Youth Care Worker

Southwest Key Program
06.2022 - Current
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.

Receptionist / Canyon

Winds Retirement Living
06.2018 - 06.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Senior Fraud Analyst

JP Morgan Chase Bank NA
01.1991 - 05.2018
  • Answered and directed incoming calls using multi-line telephone system
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Maintained reception area in orderly manner to provide visitors with a positive first impression of the company
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
  • Office equipment operations
  • Multitasking ability
  • Flexible
  • Efficient and accurate


  • Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Conducted reviews of specific transactions and reports that showed potential suspicious activity., Managed clerical needs of company employees, including copying, faxing and file management
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations clients, staff and leaders
  • Prepared travel plans, including itinerary, transportation and overnight accommodations for staff and client guests
  • Notified customers when fraudulent activity was detected in an effort to reduce impact
  • Communicated effectively with customers and company personnel alike, utilizing active listening and interpersonal skills
  • Secured priceless and irreplaceable documents against threats of terrorism and sabotage
  • Identified fraud patterns and anomalies through the effective analysis of large quantities of data
  • Participated in group discussions with team members to brainstorm new ways to combat fraud.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.

Education

High School Diploma -

Glendale High School

Skills

  • Detail oriented
  • Scheduling
  • PC proficient
  • Certified Microsoft Office Specialist
  • Record-keeper and bookkeeping
  • Multi-line telephone skills
  • HIPAA Regulations
  • Best Practices and Standards
  • Positive Reinforcement Methods
  • Supporting Daily Living Needs
  • Crisis Situations

WORKING OUT, SPENDING TIME WITH FAMILY AND FRIENDS, VACATION ON THE BEACH, SNOW SKIING,

I love staying active and staying fit and spending quality time with family and good friends very important to me 

staying fit, working out, love spending time with family and friends and my two dogs

spending valuable time with my family, friends and my two dogs are very important to me. Love working out and staying fit helps me to maintain good balance in my life. Love to snow ski and love the winter  

Timeline

Youth Care Worker

Southwest Key Program
06.2022 - Current

Receptionist / Canyon

Winds Retirement Living
06.2018 - 06.2022

Senior Fraud Analyst

JP Morgan Chase Bank NA
01.1991 - 05.2018

High School Diploma -

Glendale High School

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EMMA MORGAN