Summary
Overview
Work History
Certification
Skills
Accomplishments
Work Availability
Work Preference
Interests
Timeline
Hi, I’m

Emma Musto

Ocean,NJ
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin

Summary

Highly motivated former retail key holder looking for fast paced environment with a team that I can grow with. Reliable and hardworking able to multi task and see projects through from start to finish. Committed to customer satisfaction and operational improvements. Experience in staff management procedures positively impacting overall morale and productivity.

Overview

15
years of professional experience

Work History

Hand and Stone Massage and Facial
Long Branch, New Jersey

Spa Associate
07.2021 - 09.2022

Job overview

  • Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
  • Provided knowledgeable recommendations on appropriate treatments based on individual client needs, resulting in high satisfaction rates.
  • Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
  • Streamlined front desk procedures, improving guest check-in and checkout experiences.

Talbots
Tinton Falls, NJ

Key Holder Associate
02.2016 - 08.2019

Job overview

  • Greeting customers often pointing out current promotions including sale, price points and regular price.
  • Getting to know customer preferences to suggest items that are appropriate for their lifestyle.
  • Opening store cards for the customer maximizing customer benefits; giving them points to earn cash back and an initial percentage off.
  • Help associates resolve customers complaints, often enforcing return policy rules.
  • Processing phone orders for other stores. Packing and shipping items using Fed Ex. While maintaining a log to track orders.
  • Help supervise associates making sure to monitor employees progress with customers. Ensuring the team put the customer first, promoting a positive work environment.
  • Performing administrative task, involving opening and closing the store. Not limited to checking store email, keeping track of the sales number for upper management, resetting store promotions and store table displays.
  • Able to run effectively run the store with only one other person during a 6,000 dollar day.
  • Organizing lists to restock items on sales floor.
  • Making sure surfaces were cleansed thoroughly making it sanitary for use by the public.

Dollar General
Ocean, NJ

Cashier
02.2013 - 08.2015

Job overview

  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Requested official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
  • Answered questions about store policies and concerns to support positive customer experiences
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Able to finish ten totes of product, while interacting with customers in 8 hour shift

Shoprite
Neptune, NJ

Cashier
06.2009 - 02.2014

Job overview

  • Helped customers complete purchases, locate items and check price points.
  • Responsible for count of cash drawer during shift.
  • Answered questions about store layout and pricing to support positive customer experiences.
  • Completed customer orders quickly and efficiently. Able to scan over twenty items a minute. Often placing as one of the top cashiers for speed
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Maintained organized and clean customer areas by completing daily recovery checklists.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers. Trained over ten cashiers.
  • Pairing like items together to build the bag properly. Using boxes to build the edges.
  • Sorting return carts into sections ensuring proper placement on shelves.
  • Monitored self check and used my discretion to keep the customers checking out efficiently.

Instacart
Ocean, NJ

Instacart Shopper
04.2020 - Current

Job overview

  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.

Certification

  • Licensed Esthetics

Skills

  • Team leadership
  • Time management skills
  • Good core values
  • Cash handling
  • Strategic Selling
  • Stocking
  • Computer literate
  • Superior organization ability
  • Skilled problem solver
  • POS systems knowledge
  • Strong work ethic
  • Customer Service

Accomplishments

  • Oversaw delinquent accounts, making weekly calls resolving most client debt.
  • Assisted management with the training of 10 new staff members.
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work from home optionCareer advancementWork-life balance

Interests

Reading

Light exercise

Trying new food

Timeline

Spa Associate

Hand and Stone Massage and Facial
07.2021 - 09.2022

Instacart Shopper

Instacart
04.2020 - Current

Key Holder Associate

Talbots
02.2016 - 08.2019

Cashier

Dollar General
02.2013 - 08.2015

Cashier

Shoprite
06.2009 - 02.2014

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Emma Musto