Emma Napier
Richmond,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Associate
American Eagle Outfitters, Inc
08.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Restaurant Hostess
Campestre Mexican Restaurant
Lexington, KY
10.2020 - 06.2021
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
Education
Eastern Kentucky University
Richmond, KY05.2026
High School Diploma -
Lafayette High School
Lexington, KY06.2021
Skills
- Multitasking Strengths
- Suggestive Selling
- Verbal and Written Communication
- Meeting Sales Goals
- Item Ticketing and Pricing
- Retail Store Operations
- Sales and Marketing
- Customer Service
- Cash Register Operation
- Positive Customer Engagement
- Flexible Hours
- Cash Handling Accuracy
- Time Management
- Google Docs
- Employee Training
- Social Media Knowledge
- Dedicated Team Player
Timeline
Sales Associate
American Eagle Outfitters, Inc
08.2021 - 08.2022
Restaurant Hostess
Campestre Mexican Restaurant
10.2020 - 06.2021
Eastern Kentucky University
High School Diploma -
Lafayette High School
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