Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emma Nelson

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and cash handling. Demonstrated leadership by mentoring new hires and enhancing team performance. Skilled in time management and complex problem-solving, significantly contributing to improved customer satisfaction and business efficiency.

Overview

5
5
years of professional experience

Work History

Entertainment Associate

Walmart
12.2023 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Front End Associate

Walmart
09.2022 - 12.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.

Front End Associate

Walmart
02.2022 - 07.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Cashier

Hardee's
07.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

Castle High School
Newburgh, IN
05.2021

Skills

  • Customer Service
  • Customer interaction
  • Time Management
  • Attention to Detail
  • Leadership Qualities
  • Complex Problem-Solving
  • Cash Handling
  • New Hire Training

Accomplishments

    Received the Step It UpChampion Of the Month award in July 2023.

Timeline

Entertainment Associate

Walmart
12.2023 - Current

Front End Associate

Walmart
09.2022 - 12.2023

Front End Associate

Walmart
02.2022 - 07.2022

Cashier

Hardee's
07.2019 - 07.2021

High School Diploma -

Castle High School

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Emma Nelson