Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Emma Neuenfeldt

Emma Neuenfeldt

Concord

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Granite State Hospitality
09.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Server

110 Grill
03.2023 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Direct Support Professional

Aspire Living and Learning
09.2022 - 03.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to deescalate challenging behavior and maintain peaceful encounters.

Crew Trainer / Crew Lead

McDonald's
08.2020 - 09.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shifts to provide feedback and guidance in improving performance.
  • Set positive examples for team members by providing high-quality, efficient service.

Education

Concord High School
Concord, NH

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • First aid and safety
  • Client support
  • Behavior redirection
  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Strong work ethic
  • Organization

Certification

  • CPR and First Aid Training - 2022-2024

Timeline

Barista

Granite State Hospitality
09.2024 - Current

Server

110 Grill
03.2023 - 07.2024

Direct Support Professional

Aspire Living and Learning
09.2022 - 03.2023

Crew Trainer / Crew Lead

McDonald's
08.2020 - 09.2022

Concord High School

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