EMMA NGOY
Baltimore,MD
Summary
Detail-oriented IT professional specializing in network support and data analysis. Proven track record in automating reporting processes and collaborating with cross-functional teams to improve data accuracy, enhance operational security, and achieve system optimization goals.
Overview
5
5
years of professional experience
Work History
Network Support Specialist
U.S. Army Reserves
Baltimore, MD
06.2025 - Current
- Monitored and maintained operational systems using structured tracking methods to ensure optimal network performance
- Diagnose and resolve system and equipment issues, improving system reliability and reducing downtime
- Managed system records within enterprise platform (GCSS-Army) to enhance data accuracy and support accountability
- Apply preventive maintenance strategies to enhance system performance and longevity
Data Analyst
Change Resource and Support Services
Baltimore, MD
08.2022 - 02.2025
- Analyzed datasets to identify trends, informing strategic business decisions
- Automated reporting processes using SQL and Python, improving efficiency and reducing manual workload
- Collaborated with cross-functional teams to improve data accuracy and elevate reporting quality
- Supported system monitoring and access control, enhancing operational security
- Developed technical documentation including system configurations and process workflows
IT Systems Analyst
Amazon
Baltimore, MD
12.2020 - 03.2022
- Analyzed system performance and identified improvements to enhance efficiency
- Collaborated with technical teams to ensure optimal system uptime and reliability
- Led issue resolution efforts, minimizing downtime and improving response time
- Supported IT infrastructure operations, enhancing system stability and performance
- Created technical documentation for system upgrades, facilitating troubleshooting processes
Education
B.S. - Computer Science
Morgan State University
Baltimore, MD05-2026
A.S. - Computer Information Systems
Baltimore City Community College
Baltimore, MD05-2022
Skills
- SQL
- Python
- Java
- HTML
- LAN/WAN
- IP addressing
- Network troubleshooting
- System monitoring
- GCSS-Army
- Microsoft Visio
- SharePoint
- Trello
- HP ALM
- Excel
- Data analysis
- Automation
- System optimization
- SDLC
- Agile/Scrum
- Prompt engineering
- Workflow automation
Websites
Projects
- Transit System Simulator (Python), Designed a system using graphs, BFS/DFS, and queues/stacks to simulate real-world transportation networks. Implemented shortest path logic and passenger flow modeling.
- AI & Data Projects, Built SQL queries for data analysis and reporting. Developed Java programs applying core programming principles. Created web pages using HTML.
Languages
- Spanish
- French, Native
- Spanish, Professional
Leadership Experience
- AT&T HBCU Innovation Challenge Hackathon Participant
- Student Government Association Senator
- Math Club President
Timeline
Network Support Specialist
U.S. Army Reserves
06.2025 - Current
Data Analyst
Change Resource and Support Services
08.2022 - 02.2025
IT Systems Analyst
Amazon
12.2020 - 03.2022
B.S. - Computer Science
Morgan State University
A.S. - Computer Information Systems
Baltimore City Community College