Summary
Overview
Work History
Education
Skills
Websites
Projects
Languages
Leadership Experience
Timeline
Generic
EMMA NGOY

EMMA NGOY

Baltimore,MD

Summary

Detail-oriented IT professional specializing in network support and data analysis. Proven track record in automating reporting processes and collaborating with cross-functional teams to improve data accuracy, enhance operational security, and achieve system optimization goals.

Overview

5
5
years of professional experience

Work History

Network Support Specialist

U.S. Army Reserves
Baltimore, MD
06.2025 - Current
  • Monitored and maintained operational systems using structured tracking methods to ensure optimal network performance
  • Diagnose and resolve system and equipment issues, improving system reliability and reducing downtime
  • Managed system records within enterprise platform (GCSS-Army) to enhance data accuracy and support accountability
  • Apply preventive maintenance strategies to enhance system performance and longevity

Data Analyst

Change Resource and Support Services
Baltimore, MD
08.2022 - 02.2025
  • Analyzed datasets to identify trends, informing strategic business decisions
  • Automated reporting processes using SQL and Python, improving efficiency and reducing manual workload
  • Collaborated with cross-functional teams to improve data accuracy and elevate reporting quality
  • Supported system monitoring and access control, enhancing operational security
  • Developed technical documentation including system configurations and process workflows

IT Systems Analyst

Amazon
Baltimore, MD
12.2020 - 03.2022
  • Analyzed system performance and identified improvements to enhance efficiency
  • Collaborated with technical teams to ensure optimal system uptime and reliability
  • Led issue resolution efforts, minimizing downtime and improving response time
  • Supported IT infrastructure operations, enhancing system stability and performance
  • Created technical documentation for system upgrades, facilitating troubleshooting processes

Education

B.S. - Computer Science

Morgan State University
Baltimore, MD
05-2026

A.S. - Computer Information Systems

Baltimore City Community College
Baltimore, MD
05-2022

Skills

  • SQL
  • Python
  • Java
  • HTML
  • LAN/WAN
  • IP addressing
  • Network troubleshooting
  • System monitoring
  • GCSS-Army
  • Microsoft Visio
  • SharePoint
  • Trello
  • HP ALM
  • Excel
  • Data analysis
  • Automation
  • System optimization
  • SDLC
  • Agile/Scrum
  • Prompt engineering
  • Workflow automation

Projects

  • Transit System Simulator (Python), Designed a system using graphs, BFS/DFS, and queues/stacks to simulate real-world transportation networks. Implemented shortest path logic and passenger flow modeling.
  • AI & Data Projects, Built SQL queries for data analysis and reporting. Developed Java programs applying core programming principles. Created web pages using HTML.

Languages

  • Spanish
  • French, Native
  • Spanish, Professional

Leadership Experience

  • AT&T HBCU Innovation Challenge Hackathon Participant
  • Student Government Association Senator
  • Math Club President

Timeline

Network Support Specialist

U.S. Army Reserves
06.2025 - Current

Data Analyst

Change Resource and Support Services
08.2022 - 02.2025

IT Systems Analyst

Amazon
12.2020 - 03.2022

B.S. - Computer Science

Morgan State University

A.S. - Computer Information Systems

Baltimore City Community College
EMMA NGOY