Emma Nguyen
Los Angeles,CA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
4
4
years of professional experience
Work History
Consultant
Origin Investigations Inc
07.2021 - 03.2023
- Fielded customer complaints, queries, fast tracking for problem solution
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Referred customers to business partners based on individual preferences and demographics
- Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after signed contract
- Educated staff on organizational mission and goals to help employees achieve success.
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Integrated technology and business operations to identify targeted solutions to customer issues.
Intern
Phoenix Capital Venture
06.2020 - 08.2020
- Provides assistance to others to complete tasks on time
- Worked alongside senior team members to learn related job tasks and roles
- Assisted department staff by answering phone calls and responding to emails
- Prepared administrative and financial reports
- Conducted research and presented findings to leadership
- Created and organized documentation to support team
- Handled incoming and outgoing supplies and packages and routed to appropriate personnel.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Facilitated successful completion of projects from concept to launch.
Business Owner/Operator
Self-employeed
05.2019 - 03.2020
- Executed ad campaigns on search engines and other websites to research and implement latest digital marketing strategies using social media
- Developed effective sales strategies to enhance customer satisfaction and boost sales
- Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions
- Established credibility and created confidence quickly and easily with online sales prospects.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
Skills
University of California, Los Angeles
Bachelor of Science: Mathematics and Applied Science
GPA: 35
Job-Related coursework: C, Real Analysis, Linear Algebra, Differential Equations ( Linear and Non-Linear, Probability Theory, Mathematics Research, Theory of Interest and Applications
Technical Skills: Retail arbitrage, Accounting oversight, Record keeping, Workflow Optimization
Language: Vietnamese, English
Extracurricular Activities
Volunteer/Operation Smile, Ho Chi Minh City, Vietnam, 06/2015, 07/2017, Raised funds for organization through community outreach inactivity., Utilized knowledge of community resources to refer clients to appropriate sources., Collaborated with others by contributing time, effort and talent to advance needs., Assisted with and organized programs, events and activities to drive outreach initiatives.
Hobbies and Interests
Learning new skills, open to new opportunities.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Consultant
Origin Investigations Inc
07.2021 - 03.2023
Intern
Phoenix Capital Venture
06.2020 - 08.2020
Business Owner/Operator
Self-employeed
05.2019 - 03.2020
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