Emma Nichols
City Of Saint Peters,MO
Summary
Proven track record of enhancing efficiency and customer satisfaction at CareCentrix, demonstrating exceptional problem-solving abilities and Microsoft Excel proficiency. Adept at fostering positive customer relations and streamlining processes, leading to a significant increase in productivity. Skilled in both team development and individual achievement, consistently exceeding project milestones with a keen analytical mindset. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Fax Screener
CareCentrix
09.2021 - Current
- Complied with all federal, state, and local regulations as well as company rules.
- Maintained accurate reports and records.
- Streamlined the inmate intake process, resulting in improved accuracy of records and reduced processing time.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Assembly Line Worker
General Motors Co
07.2019 - 03.2021
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Accelerated assembly times through methodical organization of workspace, maximizing space usage and minimizing distractions during shifts.
- Enhanced safety on production floor by strictly adhering to all safety protocols and guidelines.
- Increased production efficiency by consistently meeting and exceeding daily assembly targets.
Loan Processor
The Loan Machine/ Check N Go
02.2017 - 10.2018
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Cashier
Wallmart
10.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Ride Operator
Six Flags
02.2014 - 11.2014
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Monitored passengers and ride operations and enforced safety regulations.
- Supported fellow team members in maintaining a cohesive work environment focused on guest satisfaction and safety adherence.
- Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Demonstrated proper use of safety harnesses and other safety equipment.
Education
Bachelor Business Administration - Business Administration
Strayer University
Washington, DCHigh School Diploma -
Francis Howell Central High School
Saint Charles, MO06.2016
Certificate - Health Related Occupations
Lewis And Clark Career Center
Saint Charles, MO05.2015
Skills
- Analytical mindset
- Results management
- Corporate Procedures
- Assertiveness
- Customer service and assistance
- Customer relations skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Order Processing
- Team Development
- Documentation
- Microsoft PowerPoint
- Data Collection
- Organization skills
- Planning and Organization
- Bag Organization
- Paperwork Organization
Mentor
I am a mentor through strayer university
Timeline
Fax Screener
CareCentrix
09.2021 - Current
Assembly Line Worker
General Motors Co
07.2019 - 03.2021
Loan Processor
The Loan Machine/ Check N Go
02.2017 - 10.2018
Cashier
Wallmart
10.2016 - 07.2017
Ride Operator
Six Flags
02.2014 - 11.2014
Bachelor Business Administration - Business Administration
Strayer University
High School Diploma -
Francis Howell Central High School
Certificate - Health Related Occupations
Lewis And Clark Career Center
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