Emma Nichols
Albany
Summary
- Experienced and knowledgeable professional bartender with a deep understanding of spirits and a passion for engaging customers on a personal level. Committed to creating positive service experiences and fostering a loyal customer base.
- Kind-hearted Special Education Teaching Assistant with 4 years of experience in mainstream education for individuals with special needs, providing one-on-one counseling and support. Attentive and caring individual with extensive knowledge of developmental practices and educational theories. Implements a variety of special education methods, prepares classroom materials, and reinforces skills such as goal-setting, independence, and problem-solving.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Albany Stadium Restaurant & Bar
11.2023 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Bartender
City Beer Hall
08.2022 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Front Desk Receptionist
Ania Hair Studio and Spa
08.2023 - 01.2024
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Trained new receptionists on office procedures, phone systems, and customer service best practices
- Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly
Teaching Assistant
The Center for Disability Services
07.2021 - 01.2023
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Provided one-on-one support to students with special needs, helping them achieve academic goals
- Managed classroom activities and maintained a positive learning environment for students
- Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times
- Collaborated with other teaching assistants to develop engaging educational materials and resources
- Implemented behavior management strategies outlined by the lead teacher, promoting a positive classroom environment
- Supported lead teacher in implementing differentiated instruction techniques to meet diverse learning needs
- Collaborated with other teaching assistants to create a positive and inclusive classroom environment for all students
Bartender
Bellini's Italian Eatery
04.2021 - 07.2021
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
Coach
The Little Gym
08.2020 - 12.2020
- Developed and implemented comprehensive training programs for gymnasts of all skill levels, focusing on strength, flexibility, technique, and performance
- Provided individualized coaching to gymnasts to improve their skills and achieve personal goals
- Led warm-up exercises and stretching routines to prevent injuries and enhance performance
- Created a positive and motivating training environment that fostered teamwork, discipline, and sportsmanship
- Implemented safety protocols during practices and competitions to minimize the risk of injuries
Bartender
Sophia's Pizza
08.2019 - 12.2019
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Teaching Assistant
Center for Disability Services
05.2019 - 08.2019
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Provided one-on-one support to students with special needs, helping them achieve academic goals
- Managed classroom activities and maintained a positive learning environment for students
- Supervised students during recess, lunchtime, and field trips, ensuring their safety at all times
- Collaborated with other teaching assistants to develop engaging educational materials and resources
- Implemented behavior management strategies outlined by the lead teacher, promoting a positive classroom environment
- Participated in team meetings where ideas were shared regarding effective teaching practices
- Supported lead teacher in implementing differentiated instruction techniques to meet diverse learning needs
- Collaborated with other teaching assistants to create a positive and inclusive classroom environment for all students
Sales Associate/Cashier
Journeys
12.2018 - 01.2019
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
Counselor
Serendipity Daycare
02.2017 - 08.2018
- Planned and led engaging recreational activities, including sports, arts and crafts, and team-building exercises
- Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork
- Created and implemented age-appropriate lesson plans for educational programs that promoted learning while having fun
- Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork
- Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures when necessary
- Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere
- Communicated regularly with parents or guardians regarding camper progress, behavior, and any concerns or incidents that occurred during their stay at the camp
- Administered first aid when needed; promptly responded to medical emergencies following established protocols
- Developed creative games tailored to different age groups that encouraged physical activity
- Fostered positive relationships with parents/guardians through regular communication and updates on camper progress
- Implemented behavior management strategies that promoted positive behavior among campers while addressing any disruptive behaviors promptly
Cashier
INDIAN LADDER FARMS
04.2015 - 12.2017
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Performed opening/closing duties including counting money in the register before/after shifts
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Education
Bachelor of Arts - Sociology
University At Albany
Albany, NY12-2024
Skills
- Cash register operation
- Courteous
- Proficient in mixology
- Able to stand 12 hours
- Anticipating guest needs
- Handling difficult customers
- Engaging personality
- Student and parent relations
- Student safety
- Classroom support
- Activity implementation
- One-on-one and small group instruction
Photography
Small upcoming side business as a professional photographer.
Timeline
Bartender/Server
Albany Stadium Restaurant & Bar
11.2023 - Current
Front Desk Receptionist
Ania Hair Studio and Spa
08.2023 - 01.2024
Bartender
City Beer Hall
08.2022 - Current
Teaching Assistant
The Center for Disability Services
07.2021 - 01.2023
Bartender
Bellini's Italian Eatery
04.2021 - 07.2021
Coach
The Little Gym
08.2020 - 12.2020
Bartender
Sophia's Pizza
08.2019 - 12.2019
Teaching Assistant
Center for Disability Services
05.2019 - 08.2019
Sales Associate/Cashier
Journeys
12.2018 - 01.2019
Counselor
Serendipity Daycare
02.2017 - 08.2018
Cashier
INDIAN LADDER FARMS
04.2015 - 12.2017
Bachelor of Arts - Sociology
University At Albany
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