Emma Nudelman
Morton Grove,IL
Summary
Experienced Administrative Professional with a strong background in customer service and supporting fast-paced environments through exceptional organization, communication and problem-solving skills. Known for being creative and computer-savvy, with a fast learning curve to adapt quickly to new tools and systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant and Treatment Coordinator
Dr. Jessica Cohen Orthodontics
Highland Park, Illinois
01.2023 - 08.2024
- Answered all incoming phone calls and returned missed calls, responded to voicemails, emails, and texts, and distributed incoming mail.
- Scheduled appointments and maintained calendars for a staff of four orthodontic assistants and one doctor.
- Handled all new patient intake and answered all patient questions regarding appointments, billing, insurance, and orthodontic care.
- Managed insurance intake for all patients, including collecting policy information and putting together coverage estimates, as well as researching policy changes requested by patients.
- Prepared insurance claims as well as followed up on denied claims in order to maximize reimbursements from third party payers.
- Processed payments for insurance and maintained accurate records of all transactions in patient charts.
- Conducted billing and patient financials on a daily basis as well as managing monthly payment schedules, processing credit card and check payments.
- Prepared estimates and presented financial plans to patients.
- Generated monthly reports detailing outstanding balances, delinquent accounts, and collection activity results.
- Daily cash and check deposits for the office.
- Maintained both physical and digital filing systems for all patient records.
- Managed the office's social media presence across multiple platforms including Facebook, Instagram and TikTok.
- Managed and wrote blog posts on the website.
- Used Canva and Adobe Suites to create flyers, brochures, business cards and social media graphics.
- Drafted weekly/monthly emails and newsletters for the practice and ensured all communication went out to the community.
- Worked closely with UX/UI team to keep website and SEO traffic up to date, maximizing google interactions and key word clicks.
- Was the sole person for door to door marketing - created gift bags/baskets to bring to referring doctors and new offices and organized lunch and learns and meet and greets for our staff.
- Assisted in record collection for the clinical team including taking patient photos and X-rays.
- Maintained office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed.
Administrative Assistant
Align Wellness Center
Northbrook, Illinois
09.2022 - 01.2023
- Managed the front desk of a fast paced Chiropractic office, handling phones, scheduling, insurance verifications, payments and taking care of patient needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Efficient use of patient database software, working mainly with ChiroTouch and PostureRay.
- Strong use of data entry to keep patient charts up to date and create comparisons for their progress.
- Managed the social media pages for the office including a YouTube channel with 44,000 subscribers, Facebook, Google My business ads, Instagram and TikTok.
- Successfully planned and carried out 6 in office events and several out of office community events.
- Took the lead on all text, email and phone call marketing campaigns.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Patient Care Specialist and Inventory Controls
Green Thumb Industries
Niles, Illinois
01.2021 - 09.2022
- Assisted patients in a customer-facing, intimate retail environment.
- Over 20 hours of brand training to play an active part in patient education on products and safe consumption as part of patient interaction.
- Ensured sales floor was properly stocked and presence of store was well maintained.
- Took on the role of decorating the store’s menu on white board and creating signs for sale events.
- Correct cash handling and accurate use and maintenance of Point of Sales (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state’s electronic verification system.
- Assisted intake of deliveries.
- Daily inventory controls - counting products and investigating discrepancies.
- Security measures and safety compliance by Illinois state law.
- Lead a team to help our staff achieve more loyalty sign-ups and encouraging patients to join rewards program.
Shift Manager
MOD Pizza
Buffalo Grove, Illinois
12.2019 - 12.2020
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff to keep all positions up to standard.
- Deployed team to their positions and managed open and closing shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards for cleanliness of all areas.
- Handled the register tills, doing tips and cash deposits.
- Worked closely with general manager to learn and manage store operations and needs.
- Assisted writing schedules.
- Placed large food orders and managed restaurant inventory.
Education
UX/UI Design -
Northwestern University
Evanston, IL02-2025
Some College (No Degree) - Communications
Loyola University of Chicago
Chicago, ILSkills
- Establishing relationships with customer service
- Scheduling
- Answering Phones
- Business Knowledge
- Computer skills
- Excel spreadsheets
- Records management
- Filing and data archiving
- Records management systems
- Social media and promotions
- User interface design
- Responsive web design
Certification
- Over 60 hours of marketing and event planning training from the New Patient Academy
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Administrative Assistant and Treatment Coordinator
Dr. Jessica Cohen Orthodontics
01.2023 - 08.2024
Administrative Assistant
Align Wellness Center
09.2022 - 01.2023
Patient Care Specialist and Inventory Controls
Green Thumb Industries
01.2021 - 09.2022
Shift Manager
MOD Pizza
12.2019 - 12.2020
UX/UI Design -
Northwestern University
Some College (No Degree) - Communications
Loyola University of Chicago
Similar Profiles
Caitlin AdameCaitlin Adame
Dental Assistant at Phelps and Cohen OrthodonticsDental Assistant at Phelps and Cohen Orthodontics
Thayra Santos TrapoteThayra Santos Trapote
Orthodontic Assistant at Orthodontic Specialists Dr. Jessica Falk And Dr. John GersheyOrthodontic Assistant at Orthodontic Specialists Dr. Jessica Falk And Dr. John Gershey
Rebekah HilbishRebekah Hilbish
Professional Nanny at Dr. Brian Ford And Dr. Jessica McGarityProfessional Nanny at Dr. Brian Ford And Dr. Jessica McGarity
Nina IdichandyNina Idichandy
Research Assistant at Retina Consultants Ltd.Research Assistant at Retina Consultants Ltd.
Jeffery BarlowJeffery Barlow
Spanish Teacher, Technology Integration at District 202 and District 401Spanish Teacher, Technology Integration at District 202 and District 401