Emma Oliva
Wyandotte
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
3
3
years of professional experience
Work History
Host
Major Biddle's
10.2024 - Current
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took initial drink orders and relayed information to wait or bar staff.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Delivered pick-up and curbside orders to guests.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crew Member
JJ's Custard Company
08.2024 - 11.2024
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Processed sales transactions for cash, debit, and credit purchases.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Kept tidy and organized area to comply with cleanliness standards.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Observed customer purchases in line and differentiated between standard portions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Team Member
Wing Zone
07.2024 - 10.2024
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Greeted guests pleasantly and answered menu questions.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Prepared food orders, cooking on grill and operating fry station.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Barista
Wyandotte Nutrition
03.2022 - 05.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
No Degree -
Huron High School
New Boston, MI05-2026
Skills
- Verbal and written communication & Customer Service
- Positive and professional
- Dining room management
- Reservations & Takeout order processing
- Team collaboration
- Front of house organization
- Seating arrangements
- Multitasking proficiency
- Soft selling
- Tea expertise
- Ordering procedures
- Ingredient restocking
- Server support
- Customer engagement
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Singing and listening to music is a way I like to spend my time
- I participate in low-impact exercises to strengthen core muscles
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Road Trips
- Personal Development and Self-Improvement
- Documenting and sharing travel experiences
- Tennis Player
Timeline
Host
Major Biddle's
10.2024 - Current
Crew Member
JJ's Custard Company
08.2024 - 11.2024
Team Member
Wing Zone
07.2024 - 10.2024
Barista
Wyandotte Nutrition
03.2022 - 05.2023
No Degree -
Huron High School
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