Emma Oliver
Summary
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
I am a hardworking employee, devoted to giving every customer a positive, memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
11
11
years of professional experience
Work History
Receptionist
Park Camp Resorts
Tabor City
06.2014 - Current
- Greeted visitors and directed them to appropriate departments.
- Organized and maintained front desk area for an inviting atmosphere.
- Assisted with basic administrative tasks such as filing documents.
- Supported team members with various clerical duties throughout the day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Assisted with onboarding of new employees by providing orientation information and support.
- Developed and maintained a filing system for essential documents, improving office organization.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
High School Diploma -
South Columbus High School
Tabor City, NC06-2016
General Studies
Southeastern Community College
Whiteville, NCBusiness Administration And Management
University of North Carolina At Pembroke
Pembroke, NCSkills
- Customer service
- Appointment scheduling
- Data entry
- Office organization
- Inventory management
- Front desk operations
- Problem solving
- Attention to detail
- Team collaboration
- Communication skills
- Basic accounting
- Customer/Client relations
- Reception desk management
- Staff management
- Phone etiquette
- Typing speed
- File management
Accomplishments
- Named the Daddy Joe's Campground Park manager of the year for the 2019 calendar year
Timeline
Receptionist
Park Camp Resorts
06.2014 - Current
High School Diploma -
South Columbus High School
General Studies
Southeastern Community College
Business Administration And Management
University of North Carolina At Pembroke
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