Emma O'Steen
Ocala,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Has experience answering phones, providing customer service, typing proficiently, entering data, and supplies accurate and quality note-taking.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Accounting Assistant
KeysCarribean Vacation Home Rentals
Key La, FL
02.2023 - Current
- Assisted in the preparation of monthly financial statements and reports.
- Reconciled bank accounts on a regular basis.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Processed journal entries for accruals, amortization and other adjustments.
- Generated monthly financial reports for internal stakeholders and external auditors.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Answered questions from customers regarding their billing or payment status.
- Provided support to upper management with special projects related to finance or accounting processes.
- Developed procedures for more efficient workflow in the accounting department.
Restaurant Hostess
Cracker Barrell
Stuart, FL
04.2022 - 07.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
Front Desk Receptionist
Theater Of The Sea
Islamor, FL
08.2023 - 01.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods.
- Understood and followed oral and written directions.
Education
High School Diploma -
Coral Shores High School
Tavernier, FL05-2021
Skills
- Customer Service
- Email and telephone decorum
- Typing proficiency
- Data Entry
Certification
- Notary Public (as of October 6, 2023)
References
References available upon request.
Timeline
Front Desk Receptionist
Theater Of The Sea
08.2023 - 01.2024
Accounting Assistant
KeysCarribean Vacation Home Rentals
02.2023 - Current
Restaurant Hostess
Cracker Barrell
04.2022 - 07.2024
High School Diploma -
Coral Shores High School
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