Emma Otter
New Boston,MI
Summary
Dynamic professional with a proven track record of exceeding client satisfaction and fostering team collaboration. At Memory Box Photobooth, significantly enhanced event bookings through innovative marketing and exceptional customer service. Skilled in problem-solving and safety compliance, demonstrating a strong work ethic and a positive attitude. Achieved consistent client praise and team efficiency improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Photobooth Attendant
Memory Box Photobooth
10.2023 - Current
- Monitored inventory levels for consumables such as paper, ink, and props, ensuring adequate supplies at all times.
- Increased event bookings by assisting in marketing efforts and promoting positive word-of-mouth referrals.
- Provided exceptional customer service during events, addressing concerns promptly and professionally.
- Contributed to the company''s growth by consistently exceeding client satisfaction expectations.
- Trained new attendants on company policies, procedures, and equipment use, fostering a consistent standard of service quality across the team.
- Managed photobooth setup, ensuring timely preparation for each event.
- Implemented creative solutions when faced with unexpected challenges at events to maintain optimal functionality of the booth without compromising guest experience quality.
- Streamlined photo printing process with proper software usage, resulting in faster turnaround times for guests.
- Collaborated with event planners to ensure seamless integration of photobooth services into overall event programming.
- Handled cash transactions and maintained accurate financial records for each event, ensuring proper accounting and revenue tracking.
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Business Assistant
Mangiapane Bros Lawn Services
09.2024 - 10.2024
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
Floral Arranger
Farm Girl Florals
04.2018 - 10.2024
- Coordinated cross-functional teams effectively, fostering collaboration among diverse stakeholders to drive successful outcomes.
- Managed budgets effectively, ensuring optimal allocation of resources without compromising on event quality or client expectations.
- Assisted in developing strategic plans for growing business revenue while maintaining a focus on client satisfaction and event quality.
- Improved client satisfaction through careful attention to detail and proactive communication during the planning process.
Head Intern
Political Candidate
05.2022 - 11.2022
- Facilitated knowledge sharing sessions between interns and full-time employees for mutual learning experiences.
- Provided guidance on career growth opportunities for interns, helping them navigate their professional paths effectively.
- Delegated appropriate responsibilities to individual interns based on their skills, strengths, and areas of interest.
- Created comprehensive reports to track progress of team goals, leading to improved decision-making processes.
- Collaborated with senior leadership to develop strategic plans aligned with organizational objectives.
- Coordinated events and workshops for interns, promoting networking opportunities and skill-building experiences.
- Managed daily operations in the office, ensuring all tasks were completed accurately and on time.
- Developed strong relationships with internal departments to facilitate seamless collaboration on cross-functional projects.
- Assisted in recruitment efforts, identifying top talent through comprehensive interview processes and assessments.
- Mentored junior interns, fostering a supportive work environment and promoting professional development.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Life Guard
Metro Parks And Recreation
07.2021 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
No Degree - Exploratory Performing Arts
Wayne State University
Detroit, MIHigh School Diploma -
Huron High School
New Boston, MI06.2024
Skills
- Quick Learner
- Flexible Schedule
- Positive Attitude
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Customer service expertise
- Safety Compliance
- Data Entry
- Conflict Resolution
Leadership
I was the president of my high school club for three years and I went on to Co-found a club at Wayne State University. I have been a coach's assistant for middle school sports and was in charge of creating the position of Intern for my employer and recruited and trained all other interns under my employer.
Timeline
Business Assistant
Mangiapane Bros Lawn Services
09.2024 - 10.2024
Photobooth Attendant
Memory Box Photobooth
10.2023 - Current
Head Intern
Political Candidate
05.2022 - 11.2022
Life Guard
Metro Parks And Recreation
07.2021 - 08.2021
Floral Arranger
Farm Girl Florals
04.2018 - 10.2024
No Degree - Exploratory Performing Arts
Wayne State University
High School Diploma -
Huron High School
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