Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
GeneralManager

Emma Owusu Darkwa

MSBA Candidate
Rockville,MD

Summary

A current Master's Candidate with 1 year successful experience in client relations and case managemeent in financial services. Eager to contribute to team success through hard work, attention to detail and excellent organization skills. Multitasker with excellent planning and problem-solving abilities. Motivated to learn,grow and excel in the financial technology industry.

Overview

1
1
Language
2
2
Certifications
4
4
years of post-secondary education
1
1
year of professional experience

Work History

Case Management Associate

Vanguard
Scottsdale, AZ
07.2020 - 07.2021
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Handled caseload of more than 200 clients.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and problem solving by create standard work.
  • Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.

Education

Bachelor of Science - Business Administration: International Business

Minnesota State University - Moorhead
Moorhead, MN
08.2016 - 05.2020

Skills

    Case Management

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Software

R Programming

Python Programming

SQL

Certification

Licensed FINRA Securities Industries Essentials (SIE)

Timeline

FINRA SERIES 63

03-2021

Licensed FINRA Securities Industries Essentials (SIE)

11-2020

Case Management Associate

Vanguard
07.2020 - 07.2021

Bachelor of Science - Business Administration: International Business

Minnesota State University - Moorhead
08.2016 - 05.2020

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Emma Owusu DarkwaMSBA Candidate