Emma Pacheco
Summary
As an experienced Office Manager with a strong background in Accounts Receivable and Customer Service, I’ve successfully managed daily office operations while ensuring accurate and timely billing, invoicing, and collections. I deliver exceptional customer support, resolving inquiries with professionalism and care, and maintaining strong relationships. I am organized, detail-oriented, and thrive in fast-paced environments where multitasking and clear communication are key. My role has also included financial reporting, vendor coordination, and training administrative staff to ensure a productive and positive workplace.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
R & R Corrugated Packaging Group
01.2019 - Current
- Dedicated and detail-oriented Office Manager with five years of experience at R & R Corrugated Packaging, specializing in accounts receivable, accounts payable, customer service, purchasing and team training
- Highly reliable and committed to ensuring efficient office operations, providing exceptional customer support, and maintaining accurate financial records
- Known for strong problem-solving skills, adaptability, and a compassionate approach to both clients and colleagues
- A hardworking team player who thrives in fast paced environments while maintaining independent work
PRIVATE CHILDCARE
01.2013 - Current
- Responsible and dependable child care provider with experience caring for children of various ages
- Ensured a safe, nurturing, and engaging environment by planning age-appropriate activities, assisting with homework, preparing meals, and maintaining daily routines
- Managed bedtime schedules, transportation, and conflict resolution while fostering positive relationships with both children and parents
- Known for strong patience, reliability, and ability to multitask in dynamic home settings
SERVER
Clambakes Etc.
06.2015 - 09.2019
- Years of experience assisting clambake events in Cape Cod, MA
- Began working at fourteen and continued picking up weekend shifts each summer, gaining hands-on experience in catering and event execution
- Responsibilities included serving guests, setting up and breaking down events, maintaining cleanliness, and ensuring every detail was perfect for a seamless dining experience
Education
ASSOCIATES -
University of Hartford
Hartford, CT05-2019
HIGH SCHOOL DIPLOMA -
Bourne High School
05-2017
Skills
- Customer support
- Relationship building
- Microsoft Excel
- Payment processing
- Order processing
- Administrative support
- Staff training
- Filing
- Sales expertise
- Account management
- Spreadsheets
Timeline
CUSTOMER SERVICE REPRESENTATIVE
R & R Corrugated Packaging Group
01.2019 - Current
SERVER
Clambakes Etc.
06.2015 - 09.2019
PRIVATE CHILDCARE
01.2013 - Current
ASSOCIATES -
University of Hartford
HIGH SCHOOL DIPLOMA -
Bourne High School
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